P

Pearl

Global remote staffing and compliance services

Patient Care Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • At least 2 years of experience in patient-facing healthcare coordination, medical customer service, or healthcare business process outsourcing roles involving outbound phone communication.
  • Demonstrated experience with objection handling or conversion-focused communication, such as appointment setting, booking-rate metrics, or persuasion-based customer service.
  • Experience working directly with US-based patients, clients, or customers by phone.
  • C2-level English fluency under the Common European Framework of Reference, with a near-native, unobstructed accent for US patient-facing calls.
  • Experience using customer relationship management, scheduling, or patient management dashboards.
  • Ability to work independently with minimal supervision in a small-team, startup, or remote business process outsourcing environment.
  • Availability to work 9:00 AM–5:00 PM Central Time.

Responsibilities

  • Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time.
  • Explain in plain language why a specialist referral is needed based on the patient's care gap.
  • Address patient objections and questions with empathy, guiding them toward booking without pressure.
  • Book appointments directly through the internal dashboard or coordinate with the patient's preferred provider.
  • Maintain a booking conversion rate of at least 80% across eligible patients contacted.
  • Leave voicemails and send text or email follow-ups for patients who do not answer on the first attempt.
  • Re-contact patients from previous days who have not yet booked.
  • Research and answer patient questions about insurance, logistics, or referral reasoning.
  • Escalate clinical questions outside the role's scope to the appropriate internal contact.
  • Review overnight patient notifications each morning using the internal dashboard.
  • Update patient status (booked, no answer, declined, or follow-up needed) using the platform's workflow tools.
  • Access and review medical record summaries to understand patient context before calling.
  • Handle Protected Health Information in accordance with HIPAA and company data protocols.
  • Maintain accurate documentation of all patient interactions.

Desired Qualifications

  • Spanish-English bilingual fluency, with B2-level Spanish under the Common European Framework of Reference.
  • Familiarity with medical terminology, ICD diagnosis codes, or insurance verification processes.
  • Prior training in HIPAA or Protected Health Information handling.
  • Experience in an early-stage startup or fast-scaling, low-structure environment.

About the Company

Pearl

Global remote staffing and compliance services

Pearl Talent connects Western companies with vetted professionals from Latin America, South Africa, and the Philippines for remote work. It offers two services: Managed Services (talent sourcing, compliance, global payroll, and ongoing training) and Direct Placement (one-time talent sourcing with full employment transfer). It targets the top 1% of talent through exclusive networks and partnerships rather than public job boards, serving tech, SaaS, e-commerce, healthcare, law, private equity, and VC-backed firms. Its goal is to help Western companies grow remote teams efficiently with compliant, well-supported talent.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, United States
Founded
2022

Recently Posted Jobs

Explore more opportunities at Pearl

See more jobs