Q

Qualco Group

Tech-driven credit management and lending

Associate Software Support Engineer - Shifts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in GreeceRemote

About the Job

Requirements

  • A degree in Computer Science or a relevant field of study is required.
  • Knowledge of T-SQL is required.
  • The candidate must be client-facing and have a strong phone manner.
  • The candidate must demonstrate ownership and attention to detail.
  • The candidate must have a firm command of English and good verbal and written communication skills.

Responsibilities

  • Provide first-level support to clients.
  • Pick up client tickets and phone calls, analyze, log, and track issues and tickets to ensure service-level agreements are met.
  • Proactively identify and address issues to minimize service disruption for clients.
  • Track, monitor, and report client issues while providing timely periodic updates to clients and internal teams.
  • Understand clients’ installations and processes.
  • Monitor the alerting mechanism and activate the escalation process when issues occur.
  • Monitor and report on clients’ environments.
  • Carry out activities and duties in compliance with regulatory requirements and support continued implementation of the Group Anti-Bribery and Corruption Policy.

Desired Qualifications

  • Knowledge of Microsoft ETL tools and IIS is an asset.
  • Familiarity with digital banking products, such as cards, e-wallets, and mobile banking, is an asset.

About the Company

Qualco Group

Tech-driven credit management and lending

Qualco Group provides software-based solutions for managing the full credit lifecycle for banks and other financial institutions. Its technology automates and coordinates activities from loan origination and underwriting through servicing, debt collection, asset management, and reporting. The core product set hinges on proprietary technology designed to streamline credit processes, improve oversight, and ensure IFRS-compliant financial reporting across the lending lifecycle. The company differentiates itself through long experience (25+ years), a scalable platform used by a global client base, a track record of developing in-house technology, and strategic growth backed by investors like PIMCO to enter new markets and broaden its product offerings. Its goal is to grow beyond credit management into broader lending solutions, expand into new markets, and continue delivering end-to-end, technology-driven services for financial institutions.

Company size
501-1,000
Company stage
IPO
Headquarters
Athens, Greece
Founded
1998

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