Business Insurance Account Associate
About the job
- High school diploma required.
- 0–12 months of prior experience.
- Develop active listening, verbal and written communication, customer service, attention to detail, urgency, problem-solving, prioritization, and organizational skills.
- Basic knowledge of an agency management system and available tools, including Reference Connect, Playbook, and MMA U.
- Basic application of Adobe and Microsoft Office products, including Outlook, Word, and PowerPoint; proficiency in Excel.
- Basic application of tools and resources.
- Obtain a Property Casualty license within 90 days of hire.
- Meet the annual continuing education requirement.
- Understand the importance of strong carrier relationships; direct carrier interaction is not part of this role.
- Assist with client service deliverables aligned with assigned tasks.
- Support account team members across functions as needed.
- Assist other Account Associates during high-volume periods.
- Provide new business, renewal, and general service support, including agency management system data entry for new business, renewals, and special projects.
- Order and file loss runs.
- Generate certificate holder lists.
- Download experience modification reports or request them from insurance carriers.
- Order flood zone determinations and ISO Prometrix reports.
- Issue certificates and evidence of property.
- Issue auto identification cards.
About the company
Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
New York, NY
Founded
1871
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Simplify's Take
What believers are saying
- Consulting drives growth: Mercer and Oliver Wyman's group grew 8% organically in the June 2026 quarter, versus 3% for broking.
- Profits cushion jobs: Marsh kept about 27 cents of operating profit per sales dollar in 2025, before one-time costs.
- Many career paths under one employer: 95,000+ colleagues span broking, reinsurance, benefits and strategy consulting in 130 countries.
What critics are saying
- Expect cuts: Thrive, announced October 2025, sets aside $500 million, mostly severance and technology, to save $400 million yearly.
- Pricing works against broking: Marsh's index shows commercial rates fell 6% in the June 2026 quarter, an eighth straight drop.
- Back-office roles are being consolidated: a Business and Client Services unit is pooling operations and technology teams company-wide.
What makes Marsh & McLennan unique
- Consulting is a third of the business: Mercer and the Oliver Wyman group earned 36% of 2025 revenue.
- Investment management sets it apart: Mercer is the world's largest outsourced chief investment office, running portfolios for institutions.
- Scale sets it apart: 2025 revenue grew 10% to $27.0 billion across broking, reinsurance and consulting.
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