Customer Success Manager
Named Accounts, West
Confirmed live in the last 24 hours
Asana

1,001-5,000 employees

Team collaboration & work management platform
Company Overview
Asana's mission is to help humanity thrive by enabling the world's teams to work together effortlessly. The company builds collaborative tools for enterprise teams.

Company Stage

Series E

Total Funding

$413.2M

Founded

2008

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

10%

1 year growth

21%

2 year growth

48%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Sales & Account Management
Product
Customer Success & Support
Requirements
  • Minimum 10 years of professional experience
  • At least 5 years of demonstrated success in a SaaS-based Customer Success or Account Management role
  • Experience working with large, complex enterprise-level accounts with a focus on the growth and implementation of large-scale technology solutions
  • Prior experience managing a book of high-value customer relationships in post-sales or deployment services with the ability to drive customer success and align within complex customer environments at executive and department levels
Responsibilities
  • Develop and nurture relationships across a portfolio of strategic customers
  • Partner with customers to identify their strategic goals and co-create impact plans with clear success metrics and engagement strategies
  • Execute all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business performance reviews, and roadmap consultations
  • Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals, and explore expansion opportunities
  • Develop and maintain an internal Champion Network or Center of Excellence within the customer’s organization to help foster customer advocacy and facilitate customer testimonials or case studies
  • Analyze customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans
  • Serve as the voice of your customers by surfacing key trends and insights back to R&D and business teams
  • Travel and meet customers on-site up to 25% of the time
Desired Qualifications
  • Ability to work with a broad range of stakeholders, from C-Suite and Asana administrators to functional leaders
  • Self-motivated, proactive team player
  • Driven and process-oriented