Full-Time

Service Warranty Administrator

Posted on 1/13/2025

AutoNation

AutoNation

5,001-10,000 employees

Automotive retailer for vehicle sales

Automotive & Transportation
Social Impact

Junior, Mid

Fort Lauderdale, FL, USA

Category
Auditing
Financial Accounting
Financial Analysis
Accounting
Required Skills
Customer Service

You match the following AutoNation's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High school diploma or the equivalent
  • Ability to effectively communicate verbally and in writing
  • Ability to confront and resolve difficult customer service situations
  • Demonstrated customer service skills
  • Ability to read and comprehend written instructions and information
  • General knowledge of automotive parts and vehicle mechanical operations
  • Two years of experience in a automotive dealership
  • Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test
Responsibilities
  • Process all claims by next business day following RO close date
  • Handle and resolve all claim corrections and charge-backs
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO's
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Review and manage all aging schedules and reports
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
  • Attend warranty training courses as needed

AutoNation operates as a major automotive retailer in the United States, with more than 300 locations across the country. The company focuses on selling and servicing vehicles, having successfully sold over 14 million units. AutoNation caters to a wide range of customers, including both individual buyers and businesses, by offering a variety of automotive products and services. Their business model emphasizes a customer-focused approach to sales and service, aiming to provide a positive experience for all clients. Revenue is generated through the sale of vehicles as well as service and maintenance offerings. In addition to its commercial activities, AutoNation is dedicated to social responsibility, having contributed over $40 million to cancer research and awareness through its Pink Plate initiative.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

N/A

Headquarters

Fort Lauderdale, Florida

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • AutoNation was named America's most admired automotive retailer for the fifth consecutive year.
  • The company hit an all-time stock high of $183.7 amid robust growth.
  • Partnership with the U.S. Army creates job opportunities for soldiers through the PaYS Program.

What critics are saying

  • Cyberattack on CDK's software disrupted operations, impacting earnings by $1.50 per share.
  • Hurricane Milton led to the closure of 38 AutoNation sites in Florida.
  • Increased competition from online retailers like Carvana and Vroom threatens market share.

What makes AutoNation unique

  • AutoNation operates over 300 locations, offering extensive nationwide coverage.
  • The company has sold over 14 million vehicles, showcasing its market leadership.
  • AutoNation's Pink Plate initiative has contributed over $40 million to cancer research.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Company News

PR Newswire
Jan 31st, 2025
Autonation Named America'S Most Admired Automotive Retailer For Fifth Year In A Row

AutoNation Once Again Recognized for Excellence and Trust on Fortune's 2025 Most Admired Companies ListFORT LAUDERDALE, Fla., Jan. 31, 2025 /PRNewswire/ -- AutoNation, Inc. (NYSE:AN), a provider of personalized transportation services, was named to the Fortune 2025 World's Most Admired Companies list, a recognition that reflects the company's ability to thrive in a competitive industry while making a positive impact beyond its business operations.This is the eighth consecutive year AutoNation has been named on the list and the fifth year in a row AutoNation has been the highest-ranked automotive retailer. The ranking demonstrates the company's dedication to its Associates, Customers, and communities. This is a strong testament to the fact that AutoNation has been striving to offer great customer experiences, which has cemented its leading position in the industry.The selection process, which considers companies in 52 industries globally, identifies those that set the standard for excellence and integrity. Fortune partnered with Korn Ferry to survey corporate reputations, starting with 1,500 companies, including the largest U.S

Investing.com
Oct 11th, 2024
AutoNation closes 38 Florida sites damaged by Hurricane Milton

AutoNation closes 38 Florida sites damaged by Hurricane Milton.

Coverage
Aug 5th, 2024
AutoComplete secures funding from investors

AutoComplete, a company helping car dealerships offer insurance, has closed a SAFE-structured financing round with participation from Bain Ventures, FM Capital, Presidio, and several strategic dealership group investors including AutoNation Inc., Butler Automotive Group, and others. Founded in 2021 and led by Ahmed Khaishgi, AutoComplete aims to expand its auto insurance platform with this new backing.

Investing.com
Jul 31st, 2024
AutoNation Stock Hits All-Time High at $183.7 Amid Robust Growth

However, AutoNation faced significant disruptions due to a cyber attack on CDK's software system, which is essential for operations at over 15,000 car dealerships across the United States.

Coverage
Jul 29th, 2024
Alphabet To Invest $5 Billion In Waymo

Google’s parent company,. Alphabet <i class="fa fa-info-circle company-popover" data-content="h3Alphabet/h3. div

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