Full-Time

IT Atlassian Administrator

Posted on 4/15/2024

Instacart

10,001+ employees

Grocery technology and online delivery services

Data & Analytics

Consumer Software

Mid, Senior

Remote in USA

Required Skills

Atlassian

Management

JIRA

Confluence

Requirements

3-5 years of experience in the administration, configuration and support of Atlassian cloud products
Advanced knowledge of Atlassian Suite and features
Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes

Responsibilities

Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools
Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
Provide user management, training, and support for Atlassian Suite
Create and maintain detailed technical and user-facing documentation
Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed
Collaborate on problem resolution, team decisions, and project planning
Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
Support and manage integrations to external systems as required

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We’re looking for an Atlassian Admin to join our team to manage our growing Atlassian cloud instance. Help us maintain and build out a high performing platform that factors in change control, scalability and industry best practices. Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools. Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed. Provide user management, training, and support for Atlassian Suite.

About the Team - The Instacart Information Technology Department is dedicated to supporting all of Instacart with equipment, infrastructure and technical support. We partner with other teams to help streamline processes and find solutions to people’s technical challenges.

ABOUT THE JOB

Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools
Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
Provide user management, training, and support for Atlassian Suite
Create and maintain detailed technical and user-facing documentation
Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed
Collaborate on problem resolution, team decisions, and project planning
Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
Support and manage integrations to external systems as required

ABOUT YOU

Minimum Qualifications

3-5 years of experience in the administration, configuration and support of Atlassian cloud products which may include some or all of the following:

JIRA Software, add-ons, associated plug-ins and extensions
Project Setups
JIRA Reporting and Report Filters
JIRA Projects Role, Access and administration
Confluence
JIRA Service Desk
Eazybi
Opsgenie
API

Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes

Preferred Qualifications

Strong verbal and written communication skills
You are inclined to Google things you don’t know before asking someone
Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
Ability to work independently across functions and work with all levels of users and management

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$35—$40 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$35—$40 USD

All other states

$35—$40 USD

Instacart

View

Website

View Company Profile

Instacart is an exemplary employer in the grocery technology sector, offering cutting-edge e-commerce solutions and a robust platform that smooths out online shopping, delivery, and pickup from an extensive store network. The company's focus on digital transformation and health-conscious tools not only demonstrates a commitment to innovation but also highlights its leadership in promoting healthier living and nutrition security. This makes it a dynamic and purposeful place to work, fostering both personal growth and professional development in a forward-thinking environment.

Company Stage

Series H

Total Funding

$2.5B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 18%

2 year growth

↑ 31%

Benefits

Go far together

Grow the pie

Roll up your sleeves

Put it all on the table

Serve generously