Full-Time
General Manager
Vitalrecords
Posted on 8/17/2026
VRC Companies
201-500 employees
Secure records management, storage, shredding services
Compensation Overview
$95k - $100k/yr
Memphis, TN, USA
In Person
Bachelor's
 Operations & Logistics (1) |
|---|
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- Applicants must be at least eighteen years of age.
- Applicants must have a valid driver's license, a clean motor vehicle record, and a clean background check.
- Applicants must have a college degree.
- Applicants must have supervisory experience, with three to five years desired, and demonstrated ability to manage and motivate others.
- Applicants must have experience in a business-to-business service industry work environment.
- Applicants must have strong financial acumen.
- Applicants must have problem-solving skills to address people and process challenges.
- Applicants must have a detail-oriented work style to identify discrepancies.
- Applicants must have organizational skills to meet critical deadlines and schedule resources.
- Applicants must be willing to take responsibility for daily operations after hours or on unscheduled workdays.
- Applicants must be willing and able to perform physical work when necessary.
- Applicants must be committed to serving as a key leader in a disaster recovery environment and embracing the requirements of servicing internal and external customers in that environment.
- Implement quality concepts throughout operational processes to make continuous improvements.
- Supervise warehouse and vault operations and delivery service.
- Ensure proper staffing to meet customer demands and utilize employees' strengths to provide effective customer service.
- Supervise operational personnel.
- Maintain equipment and facilities to achieve optimal performance.
- Interview and screen job candidates, complete the hiring process, train, evaluate, supervise, and reward personnel.
- Train personnel on security and fire safety procedures and enforce attendance and other personnel policies.
- Ensure proper staffing during vacation, holiday, and absentee occurrences.
- Communicate through meetings and written communications so all operational shifts remain informed.
- Participate in all facets of the company's quality program, including development and training.
- Monitor, track, and set goals for critical operational areas, including on-time deliveries, driver productivity, warehouse and vault productivity, paperwork accuracy, and driver response time.
- Communicate and chart measurable performance goals and results and work toward continuous improvement.
- Monitor driver efficiency and fuel usage and observe stops and idle times through the vehicle GPS system.
- Manage vehicle maintenance, vehicle cleanliness, preventive maintenance scheduling, required-expense tracking, and expense control.
- Manage warehouse and vault appearance, cleanliness, orderliness, security, key-fob access, alarm codes, and door-lock changes.
- Control repairs and place replacement orders.
- Manage fuel-card use and check-in/check-out procedures.
- Maintain scanners and related equipment and control the use of available rack space while evaluating the need for additional rack space.
- Manage daily warehouse and vault operations to ensure storage accuracy and timely deliveries.
- Audit daily paperwork and oversee and reconcile daily warehouse and vault inventories for critical accounts.
- Identify, schedule, supervise, and conduct bay audits as prescribed by management.
- Identify, schedule, and supervise bay consolidations to achieve management goals.
- Verify and monitor the warehouse map and audit it for accuracy.
- Provide courteous and attentive service to customers in person and over the phone.
- Handle and coordinate special requests and resolve customer problems, including disaster-recovery drills and large customer problems.
- Update and distribute delivery schedules.
- Manage compliance requirements and tasks related to all operational functions of the facility.
- Profit-and-loss experience is preferred.
- Three to five years of supervisory experience is desired.
Vital Records Control provides secure records management services for businesses. Its offerings include secure off-site document storage, shredding of physical documents, and data protection services to prevent data breaches. The service works by storing physical materials in vetted facilities with strict chain-of-custody, coordinating secure shredding, and offering data protection measures and audits to meet compliance. The company differentiates itself through a clear emphasis on security, reliable customer service, and growth achieved by acquiring regional records management firms to expand its footprint. The goal is to help organizations protect sensitive information, meet regulatory requirements, and manage information efficiently as technology and regulations evolve.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Memphis, Tennessee
Founded
1988
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Simplify's Take
What believers are saying
- VITAD launched June 30, 2026, opening digital asset disposition revenue immediately.
- Healthcare compliance demand strengthens VitalChart adoption across HIPAA-heavy provider networks.
- Proshred adds Atlanta, Chicago, and New York coverage, improving enterprise cross-sell opportunities.
What critics are saying
- Jim Teske left in March 2026, removing a veteran acquisitions operator.
- Redishred integration can distract management while VRC pays for nationwide rollout.
- Iron Mountain’s scale compresses margins; VRC loses accounts if service slips during expansion.
What makes VRC Companies unique
- VRC spans 100+ U.S. locations, combining storage, shredding, healthcare, and ITAD services.
- VitalChart and VitalECM deepen healthcare release-of-information and workflow software capabilities.
- Redishred acquisition expanded Proshred regions, strengthening VRC’s national shredding footprint.
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Benefits
Remote Work Options
Flexible Work Hours
Company News
Vital Records Control has launched VITAD, a nationwide IT asset disposition service across its 100+ US locations. The service helps businesses securely dispose of retired computers, servers, mobile devices and other electronic equipment whilst protecting sensitive data and supporting environmental recycling practices. VITAD offers two service options: recurring scheduled collections or self-service via collection boxes with prepaid return shipping. The company handles certified data destruction, regulatory compliance and responsible recycling for all disposed equipment. The Memphis-based information management provider is extending its secure records storage and document destruction services into digital asset protection. Chief executive Danny Palo said the service addresses growing customer needs for protecting digital assets as technology evolves.
Power Knot has deployed multiple SBT-360 bin tippers across Vital Records Control facilities throughout the United States. VRC, a Memphis-based secure information management company serving over 200 US markets, adopted the equipment after its previous manufacturer ceased production. The SBT-360 is a mobile, battery-powered bin tipper that can operate inside trucks for high-efficiency document loading. With a 20-second tipping cycle, the deployment has delivered a reported threefold productivity improvement and 100% safety compliance across facilities. The equipment has become one of the first tasks taught to new VRC hires. Power Knot manufactures onsite organic waste management solutions and provides waste reduction equipment for commercial, industrial and military organisations worldwide.
Vital Records Control (VRC) has acquired Redishred Capital, also known as Proshred Security, to enhance its national presence in document shredding and asset disposition. This acquisition strengthens VRC's leadership in information governance, expanding its services to key regions like Atlanta, Chicago, and New York. VRC aims to offer Proshred's customers its comprehensive suite of information management solutions while maintaining high service levels.
VRC Companies, LLC agreed to acquire RediShred Capital Corp. for CAD 91.5 million on November 22, 2024. As part of the consideration, VRC will pay CAD 5.00 per share. The Purchase Price represents an...
MEMPHIS, Tenn., May 7, 2024 /PRNewswire/ -- As part of its ongoing commitment to providing efficient, time-certain, and convenient healthcare services, Vital Records Control® (VRC®) has announced the launch of its upgraded, secure patient medical record request software and online platform, VitalChart®. This innovative platform is designed to streamline requesting, tracking, and accessing medical records as well as dashboard reporting — enhancing the patient experience and improving the covered entity's revenue flow.Vital Records Control Launches VitalChart® Software and Online Platform for Enhanced Medical Record Retrieval Post this providers_patients_using_vrc_vitalchart_medical_record_retrieval_platformBy partnering with VitalChart release of information services, healthcare providers can offer a secure and convenient way for patients and requesters, including third-party requesters, to access their protected health information (PHI) online. This new digital platform enables patients to easily request their medical records from anywhere at any time, eliminating the need for traditional paper-based forms, phone calls, and in-person visits."At VRC, our passion lies in partnering with our customers to maximize workflow potential and positively impacting the customer's bottom line along the way," said Danny Palo, CEO of VRC. "Through our new release of information platform and adjacent online patient portal, healthcare providers and their staff can confidently focus on their day-to-day operations, knowing their release of information processes are securely managed and compliant with HIPAA regulations. We have spent over a decade in the release of information space, and we are excited knowing this will improve efficiency within our customers' organizations, streamline revenue flow, and provide patients with a more seamless experience when accessing their medical records."The launch of the VitalChart medical record retrieval software and online platform further positions VRC as one of the nation's leading release of information providers and health information management companies in the U.S. VRC is well equipped to meet the healthcare industry's evolving needs by leveraging emerging technology and innovation to stay ahead of the curve and continue delivering high-quality patient care.For more information on how patients can access their medical records through the new online portal, please visit https://vitalrecordscontrol.com/health-information-management/medical-record-retrieval-software/.About Vital Records ControlVRC Companies, LLC, dba Vital Records Control® (VRC®), is a national records and information management (RIM) solutions leader