Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Senior Agency Success Manager to join our Global Agency Development team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!

As a Senior Agency Success Manager, you will lead the satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global holding companies and their agency OpCo’s. You will help drive our approach to global success. You will be at the heart of our agency operations and a crucial part of our Global Agency Development team.

What you’ll get to do:

• Manage key client relationships with some of IAS’s most sophisticated and strategic agency accounts.

• Effectively present and communicate the IAS value proposition to agency leadership and stakeholders.
• Leverage white space analysis to drive agency-wide training and product adoption; and lead through scaled engagements in a one-to-many approach  (i.e. lunch & learns,  product roadshows, etc.).
• Drive impactful engagements with stakeholders across the operating agency; garnering deeper level of contact penetration/alignment while building, managing, & maintaining agency client maps.
• Certify ad operations, programmatic teams across the agency OpCo’s for the IAS Expert Program.
• Collaborate with global sales teams to introduce relationships at various agency levels to strategically and thoughtfully achieve revenue goals
• Facilitate intros, meetings and entertainment for key prospects within the agency OpCo’s
• Support Global Holding Company Agency Development and cross functional teams needs, including finance/billing, analytics and product teams.
• Act as point of contact for escalations (billing, response time, debt, adoption issues, UI access, etc.) across multiple levels of client types  tied to overall agency health and satisfaction
• Drive operational excellence by using data-driven insights and trends; example including but not limited to QBR’s, Keyword Reporting, Tag Reports, whitespace co-marketing/case studies

You should apply if you have most of this experience: 

• 3+ years experience in sales, account management and/or customer success in the ad tech/mar tech/digital media/marketing/advertising space, working with large advertisers and agencies
• Track record of owning agency relationships, overseeing the entire lifecycle of the client, responsible for account retention and growth 
• Experience leading client meetings, QBR’s, product training, data analysis, and strategic business reviews 
• Proven track record of meeting or exceeding performance and retention goals
• History of building strong, trusting collaborative relationships with key stakeholders 
• Ability to collaborate effectively or lead cross-functional teams 
• Excellent written, verbal and listening communication skills
• Experience with Salesforce.com, MS PowerPoint and Excel, and preferably also with next-generation Customer Success tools (e.g. Gainsight and others) 
• Ability to travel occasionally for important customer meetings, engagements, etc.
• Bachelor’ degree, IT or business related field preferred

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there’s interest in a partnership.

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