Tyler Technologies

Builds software and payment tools for governments

Client Success Advocate

Customer SuccessConfirmed live in the last 24 hours

Full-timeFort Bonifacio, Taguig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A Bachelor of Science or Bachelor of Arts degree in a related field, or equivalent experience, is desired.
Two to four years of customer service or customer success experience.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
Coordinate cross-functional resources, including Support, Sales, Development, Product, and Implementation, to support clients in resolving issues.
Incorporate new information, make quick decisions, and keep appropriate people informed of rapidly occurring developments.
Meet with clients regularly—weekly, bi-weekly, or monthly based on client needs—to address issues and drive resolutions.
Work closely with the Software Support Director to ensure seamless communication and coordination.
Engage successfully in multiple initiatives simultaneously.
Align with Product Owners and meet regularly to understand the product roadmap.
Document and advise clients on operational best practices.
Perform other client success tasks as needed to support the overall success of the department.
Represent Tyler Technologies positively internally and in the communities it serves.

Desired Qualifications

An entrepreneurial spirit and a desire to be proactive.
Planning, organizational, and follow-through skills to complete tasks.
Ability to problem-solve and maintain composure in high-pressure situations.
Ability to work independently or as part of a team.
Interpersonal skills, including verbal and written communication, teamwork, and customer service skills.

Description

Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro School Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.

Responsibilities

Proactivelycommunicateandcollaboratewithstakeholderstounderstandandanalyzeclientneeds,currentclientstatuses,updatesonclientissues, andclienttemperaments.
Responsibleforthecoordinationofcross-functionalresources(Support,Sales,Development,Product,Implementation)tosupportclientswiththeresolutionofvariousissues.
Demonstratetheabilitytoincorporatenewinformation,makequick decisions,and keeptheappropriatepeople informedofrapidlyoccurringdevelopments.
Meetregularly(weekly,bi-weekly, monthlybasedonclient need)withclientstoaddressissuesanddriveresolutions.
WorkcloselywiththeSoftware SupportDirectortoensureseamless communicationandcoordination.
Successfullyengageinmultipleinitiativessimultaneously.
AlignwithProductOwnersandmeetregularlytounderstandproductroadmap.
Documentandadviseclientsonoperationalbestpractices.
Performotherclientsuccesstasksasneededtosupporttheoverallsuccessofthedepartment.
RepresentsTylerTechnologiesinthemostpositivemannerinternallyandinthecommunitiesweserve.

Qualifications

BS/BAdegreeinrelatedfieldorequivalentexperienceisdesired.2-4yearsofcustomerservice/successexperience.
An entrepreneurialspiritandadesiretobeproactive.
Excellentplanning,organizationalskills,andabilitytofollow-throughuntiltasksarecompleted.
Provenabilityto problem-solveandmaintaincomposureinhigh-pressure
situations.
Self-motivated,proactive,andabletoworkindependentlyoraspartofateam.
Excellentinterpersonalskillsincludingverbalandwrittencommunication,teamwork,andcustomerserviceskills.
ProficientinMicrosoftWord,Excel, andPowerPoint.

About the Company

Tyler Technologies

Builds software and payment tools for governments

Tyler Technologies builds software for governments and school districts, linking financial administration, courts, public safety, and services residents use online. Its applications connect agency records so staff can share information, manage cases, collect taxes, and coordinate work across departments. Agencies run the software in the cloud or on their own systems, while residents use related websites to submit forms, file court documents, and make payments. Tyler earns money through software subscriptions, payment transaction fees, maintenance, and implementation services, and was founded in 1966 with headquarters in Plano, Texas, United States.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Plano, TX
Founded: 1966

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