Senior Field Service Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Federal group within our organization focuses specifically on deploying mission-critical digital mobile communication systems designed for public safety and government agencies. These cutting-edge technological solutions provide enhanced situational awareness to first responders, including police officers and firefighters. We invite you to contribute to this meaningful work and join us in our mission to support those on the front lines.

Job Description

NOTE: This position is fully on-site at the customer location.

The Senior Federal Field Services Manager role is based at the customer's facilities in Washington, D.C., and involves providing technical oversight and strategic direction for a team of approximately 6 Engineers and Field Service professionals. The individual will be accountable for the architectural maintenance and operational integrity of mission-critical backhaul infrastructures, supporting ASTRO 25 and CORE related technologies in service of the Federal customer.

• Engage in direct collaboration with Pre-Sale and Post-Sale design teams to establish comprehensive implementation methodologies.
• Assume primary responsibility for the definition and design of technical network architectures supporting ASTRO 25 and adjacent backhaul systems.
• Enforce documentation standards and govern the production of sophisticated network diagrams and technical drawings.
• Conduct strategic evaluations and manage the lifecycle integration of third-party vendor hardware within the existing portfolio.
• Provide rigorous oversight of subcontractors and external vendors to ensure strict alignment with technical requirements and project schedules.
• Supervise ASTRO core operations, encompassing radio programming, codeplug development, MTX programming, and CORE technology integrations or upgrades.
• Manage resource allocation and personnel assignments to fulfill all contractual obligations and support the customer's mission-critical operations.
• Direct comprehensive network topology assessments, performance reporting, and advanced diagnostic troubleshooting initiatives.

Candidate Skill:

• Demonstrate proficiency in comprehensive network architecture and design methodologies.
• Extensive background in the diagnostic evaluation and performance assessment of active network infrastructures.
• Professional certifications such as Juniper Network Certified Internet Associate (JNCIA), Nokia Routing Specialist I (NRS I), or equivalent industry credentials are highly preferred.
• Advanced expertise in routing protocols, including BGP, OSPF, ISIS, and other relevant technologies.
• Practical experience in the strategic design and deployment of MPLS solutions.
• In-depth knowledge of LAN switching protocols and their implementation.
• Technical proficiency with hardware from leading vendors such as Juniper, Nokia, and HP.
• Comprehensive understanding of various transport media, including Metro Ethernet, Frame-Relay, and SONET.
• Substantial knowledge regarding physical layer technologies, specifically fiber, copper, and microwave backhaul.
• Prior experience managing Motorola ASTRO 25 system architectures.
• Technical mastery of Microsoft Office Suite, Visio, and Google Workspace applications is required.
• Skillful use of command line and GUI-based interfaces for equipment provisioning and configuration.
• Familiarity with Network Management Applications is strongly preferred.
• Self-directed professional with superior interpersonal skills and exceptional written and verbal communication abilities.
• Commitment to collaborative engagement and building strong partnerships with colleagues, customers, and external vendors.
• Aptitude for mastering MSI internal processes, product portfolios, and network management solutions.
• Sophisticated knowledge of ASTRO 25 wide-area voice and data systems, encompassing OTAR/OTAP, MoM, and CAC-PIV cyber security technologies.

Candidate Requirements:

• Must be able to be onsite daily at the customer's location in Washington, D.C.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
• Must be able to obtain a DHS Public Trust Clearance
• Management and supervisory experience of an onsite team of 20 or more.
• Possess strong experience in managing high-level projects pertaining to the ASTRO 25 core. Background includes overseeing key technical initiatives such as System Upgrade Agreement (SUA) upgrades, Genesis upgrades, Key Management Facility (KMF) upgrades, and Motopatching.

Target Base Salary Range - $125,000 to $140,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• Bachelors Degree OR 5 years of Technical Experience
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.