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Phoenix Group

Life insurance group managing heritage books

Digital Learning Consultant

Instructional Design & Curriculum DevelopmentPosted on Nov 9
Full-time

About the Job

Requirements

  • Experience consulting with stakeholders to identify capability and performance needs and recommend effective learning solutions.
  • Strong hands-on experience designing and developing engaging e-learning and digital learning content using Articulate 360, such as Rise and/or Storyline, or comparable authoring tools.
  • Practical experience using a Learning Management System (LMS) to manage and deliver learning content.
  • Proven learner-centred design skills, with experience designing and delivering digital or blended learning from discovery through to evaluation, and translating complex subject matter into accessible, engaging content.
  • Experience using learning technologies, data and insight to improve learner experiences, adoption and business outcomes.
  • Ability to manage multiple digital learning initiatives and priorities, building effective relationships with stakeholders, subject matter experts, technology teams, learning professionals and external suppliers.

Responsibilities

  • Partner with stakeholders to explore capability, performance and learning needs.
  • Recommend and design solutions across formal learning, performance support, curated resources, communities, coaching, collaboration and learning in the flow of work.
  • Manage the end-to-end lifecycle of learning solutions, from discovery and defining learning objectives, learner journeys and solution requirements through to design, prototyping, testing, evaluation and continuous improvement.
  • Design and create engaging, accessible and inclusive digital learning experiences using tools such as Articulate 360 and other digital learning technologies, including interactive e-learning, performance support, simulations, videos, virtual learning, curated pathways, social learning, communities and digital resources.
  • Leverage artificial intelligence, automation and emerging technologies to enhance learning experiences and outcomes.
  • Shape and optimise the organisation’s digital learning ecosystem, including managing and delivering learning through Oracle Learn, Oracle Grow and other learning technologies.
  • Analyse learning data, learner feedback, service requests and user research to understand learner behaviour, engagement, adoption and solution effectiveness, including monitoring learning content, curated pathways and learning communities.
  • Develop frameworks, templates, design standards and guidance that enable scalable, high-quality learning solutions.
  • Maintain an improvement backlog and prioritise activity according to learner need, risk, value and strategic alignment.
  • Coach and support subject matter experts and stakeholders in learning design and digital content creation.
  • Build effective relationships across Learning, People Technology, User Experience, Communications, Data and business teams.
  • Ensure appropriate records, decisions and controls are maintained for regulated or mandatory learning activity.

Desired Qualifications

  • Experience with Oracle Learning is advantageous but not essential.

About the Company

Phoenix Group

Life insurance group managing heritage books

Phoenix Group handles both ongoing and closed life insurance and pensions businesses. Its open brands include SunLife and Standard Life, while its core strength lies in managing heritage (closed) books of business that are no longer open to new customers, providing administration and policy servicing for those portfolios. The company operates offices across the UK and has activities in Dublin and Frankfurt, giving it a broad geographic footprint. Its approach centers on maintaining long-standing policies and ensuring reliable service for customers, with a strong emphasis on being a good employer and community partner. Distinguishing factors include specialized expertise in closed books, scale across multiple markets, and a reputation as a top employer. The main goal is to look after colleagues, customers, and communities while delivering value from both open and heritage life and pension book administration.

Company size
51-200
Company stage
IPO
Headquarters
Abu Dhabi, United Arab Emirates
Founded
1782

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