Xcellink Pte

Enterprise ICT operations management provider

Desktop Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSingaporeSGD33.6k - SGD48kIn-person

About the Job

Requirements

At least 1 year of experience with Windows 10 and Microsoft Outlook Client.
At least 1 year of experience providing desktop remote support.
Clear spoken and written English.
Knowledge of workstation support and related components.
Knowledge of Microsoft Outlook Client and Microsoft Office 365.
Knowledge of desktop operating systems, including Microsoft Windows 10.
Good verbal and written communication skills.
Good coordination skills.
Ability to prioritize effectively and work with a sense of urgency.
Ability to communicate effectively with teammates and managers.

Responsibilities

Provide desktop support services to users.
Receive, prioritize, document, and actively resolve end-user help requests, escalating incidents when necessary to maintain customer satisfaction and service-level agreement expectations.
Perform imaging and re-imaging.
Perform asset inventory tasks.
Provide technical escalation to third-party vendors or resolver groups when appropriate.
Update incident records.
Create and update work instructions when necessary.
Document standards and procedures when necessary.

Desired Qualifications

Previous IT helpdesk and/or call centre support experience, including providing remote support by telephone or using a remote tool, is an advantage.

Desktop Engineer -ST-FNC240509 004/01

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2024-05-17

Salary: SGD 33,600–48,000

Workplace: on_site

Department: Enterprise Operations and Services

Description

The Company:

Our Client is a multinational technology leader in the industry that is expanding the business.

The Role:

As a Desktop Engineer, you will be responsible for the following:

Performed Desktop Support services to users.
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging.
Asset inventory tasks.
Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
Updates Incident records.
Creates and updates work instructions (where necessary).
Document standards and procedures (where necessary).

Requirements

1 year or more of Windows 10 and Microsoft Outlook Client.
1 year experience providing desktop remote support
Clear Spoken & Written English.
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
Demonstrate knowledge in the support of workstations, and related components.
Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
Have knowledge with desktop operating systems, including Microsoft Windows 10.
Good verbal and written communication skills.
Good coordination skills.
Ability to prioritize effectively and work with a sense of urgency.
Effectively communicates with teammates and managers.

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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