Roller Skater Supervisor

Job Description

Position Overview

The Roller Skater Supervisor is responsible for supervising, leading, and motivating the Roller Waiter team to deliver a dynamic, safe, and memorable food & beverage service experience. This role ensures service excellence, operational efficiency, safety compliance, and alignment with Rixos brand standards in a high-energy, entertainment-driven environment.

Key Responsibilities

Leadership & Team Supervision

• Supervise daily operations of the Roller Waiter team during assigned shifts.
• Lead by example in service attitude, skating skills, grooming, and guest engagement.
• Coach, train, and mentor Roller Waiters to consistently meet Rixos service standards.
• Ensure proper staffing, duty rosters, and task allocation based on operational needs.
• Conduct daily briefings, performance feedback, and on-the-job training.

Guest Experience & Service Excellence

• Ensure all guests receive friendly, professional, and engaging service in line with Rixos standards.
• Proactively handle guest feedback, service recovery, and complaints, escalating when required.
• Monitor service flow, order accuracy, delivery time, and guest satisfaction.
• Support upselling initiatives and promotional activities to drive revenue.

Operational Control

• Oversee opening and closing procedures for the Roller Service operation.
• Ensure cleanliness, organization, and visual presentation of service areas at all times.
• Monitor operating supplies, minimize wastage, and support inventory counts.
• Ensure Roller Waiters have full knowledge of menus, promotions, and outlet concepts.
• Coordinate closely with kitchen, bar, and other F&B outlets to ensure smooth operations.

Safety, Skating & Compliance

• Ensure all Roller Waiters comply with skating safety procedures and approved skating routes.
• Monitor floor conditions and immediately address safety hazards.
• Ensure proper use and maintenance of roller skates/blades and protective equipment.
• Enforce compliance with HACCP, food safety, hygiene, and sanitation standards.
• Ensure adherence to Rixos policies, SOPs, and ISO Integrated Management Systems
  (ISO 9001, 14001, 22000, 10002).

Training & Pre-Opening Support

• Support pre-opening activities including SOP testing, service rehearsals, and mock operations.
• Participate in training development for roller service concepts and safety procedures.
• Assist management in implementing new concepts, events, and service enhancements.

Administration & Communication

• Prepare shift reports and communicate operational issues to management.
• Ensure clear handovers between shifts.
• Maintain professional confidentiality at all times.
• Collaborate with other departments to support overall guest experience.

Qualifications

• Diploma or degree in Hospitality or related field.
• Minimum 1–2 years of experience in Food & Beverage service within a 4–5 star hotel or lifestyle resort within same level role.
• Prior supervisory experience is preferred.
• Strong roller skating ability is mandatory.
• Experience in entertainment-driven, poolside, beach club, or lifestyle F&B concepts is an advantage.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.