Total Rewards Specialist

Work Arrangement: Hybrid (minimum 3 days on-site per week)

Schedule

• Initial training period: Monday–Friday, 8:30 AM – 5:00 PM

• Post-training schedule: Monday–Friday, 9:00 AM – 6:00 PM

The Total Rewards Specialist 1 responds to inquiries related to benefit programs and policies over the phone, in writing or person. Key responsibilities include resolution of matters pertaining to employee benefit programs, including life, health, medical/dependent care spending accounts, COBRA as well as retirement plans.

CORE JOB FUNCTIONS

• Responds to employee questions and inquiries about employee benefits programs and policies.

• Identifies and assesses customers’ needs to achieve satisfaction.

• Builds trust with customers through open and interactive communication.

• Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.

• Meets department customer service call handling targets.

• Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints. Determines appropriate resolution in partnership with department leadership.

• Keeps records of customer interactions, process customer accounts and file documents.

• Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
High School Diploma or equivalent/relevant experience, certification or license

Experience:
Minimum 2 year of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.