Service Corporation International

Provides funeral services, cemeteries, & cremation

Family Service Advisor

Field SalesConfirmed live in the last 24 hours

Full-timeClinton Twp, MI, USA$50k - $100k /yr

About the Job

Requirements

A high school education or equivalent is required.
One to two years of college or equivalent experience is required.
A current state- or province-issued driver's license with an acceptable driving record is required.
A Funeral Director's License is required where applicable to perform the role.
Sales experience, one to two years of industry experience, or equivalent education is required.
Basic computer and technology skills within a sales environment are required.
The ability to work well independently and as part of a team is required.
The ability to work beyond standard hours as needed is required.
A good driving record, strong work ethic, high integrity, creativity, outgoing energy, comfort presenting in front of others, and a desire to help others are required.

Responsibilities

Network and build relationships to generate referrals for at-need cemetery arrangements and pre-need arrangements using company tools, processes, and standards.
Prospect for at least four hours each day when working an eight-hour shift through activities such as face-to-face outreach at events, door knocking, and group seminars.
Obtain referrals from families served by the location by following up through post-service family visits.
Network and build community and civic relationships.
Explain and present Personal Planning Guide presentations to served and referred families.
Maintain and track activity levels to ensure productivity.
Work flexible schedules, including nights and weekends, to achieve results.
Establish and maintain business relationships with families by understanding their concerns and needs and following through.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Support families during grief through acts of kindness, listening, honest communication, and genuine concern.
Understand each family's unique needs and offer valuable pre-planning solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform all procedures professionally and with attention to detail.
Provide service that supports long-term family relationships and future sales.
Build trust-based relationships to earn referrals and educate family members, relatives, and friends about the benefits of pre-planning.
Build cooperative relationships with funeral directors and funeral home or cemetery staff.
Collaborate with funeral directors, location managers, and other staff to provide seamless, high-quality service.
Maintain continuity from at-need services through aftercare and future family protection services.
Review previous services and family contacts to prepare for current needs or sales.
Set arrangement-continuation visits within two to three days after the service.
Share family concerns with the SCI team.

Desired Qualifications

Previous experience with Customer Relationship Management systems is a plus.
Bilingual ability or knowledge of another language is a plus.

Our associates celebrate lives. We celebrate our associates.

Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.

JOB RESPONSIBILITIES

Lead Generation

Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Acts as one team, setting arrangement continuation visits within two to three days after the service
Shares family concerns with rest of the SCI team

MINIMUM Requirements

Education

High school education or equivalent
1-2 years of college or equivalent experience

License

Current state/province issued driver’s license with an acceptable driving record
In states/provinces where required, must hold a Funeral Directors License to perform this role

Experience

Sales experience or one to two years industry experience or equivalent education
Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities

Basic computer and technology skills within a sales environment
Ability to work well in a team, as well as independently
Ability to work beyond “standard” hours as the need arises
Good driving record
Good work ethic
High-level of integrity
Creative, outgoing and energetic
Comfortable presenting in front of others
Desire to help others
Bilingual, knowledge of another language is a plus

Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

#SCI

Postal Code: 48035Category (Portal Searching): SalesJob Location: US-MI - Clinton Township

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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