Service Operations Coordinator

This is a hybrid position and must be located within 100 miles of the Rochester, MN campus

Performs a range of professional duties in support of MCL Global Logistics. Completes special projects as assigned by leadership. Tasked with business analysis on operational processes and implements service strategies.

Responsible for the training and education of assigned Vendor/Operations teams and execution of new employee onboarding program. Charged with the implementation of curriculum and programing for staff and vendors. Organizes onsite events and meeting planning for Vendor/Operations teams. Actively involved in the mentoring and development of staff. 

Creates and maintains work unit process documentation. Works collaboratively with all areas of MCL to facilitate the creation of client and vendor end user materials.

 Travel is required up to 60% including but not limited to air and auto.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

2-year commitment to the position is required.

“During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.”  

Requires a Bachelor’s degree and five years laboratory, reference lab, education or training experience. 

 Master’s degree and prior experience in teaching and adult education is preferred.

Additional Qualifications:

Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments. Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects.

 Decision making and problem-solving ability. Adherence to MCL policies and procedures. 

Ability to function and work in a diverse work environment while providing direction, coaching, and education to field service staff. Excellent communication skills and be able to work closely with others is essential. 

Previous experience in logistics is preferred, but not required.

Valid driver's license and acceptable driving record are required.

Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended.; $85,467 - $128,252 /annually