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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Ejecutivo de Servicio al Cliente

Account ManagementConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Requirements

  • Technical or professional studies in Administration, Insurance, or related areas.
  • At least 2 years of experience in customer service or operational management within insurance brokers, insurers, or healthcare provider entities (EPS).
  • At least 2 years of experience in human risks, including health insurance, Vida Ley, Supplemental Work Risk Insurance (SCTR), personal accident insurance, or other employee benefits.
  • Experience managing inquiries, procedures, reimbursements, documentation, and tracking customer requests.
  • Intermediate Excel skills, including pivot tables and basic analysis functions.
  • Customer-service orientation, empathy, communication, organization, attention to detail, ability to prioritize multiple requests, and problem-solving in dynamic environments.

Responsibilities

  • Serve as the primary point of contact to resolve inquiries and support clients with their daily needs.
  • Help ensure employees receive timely responses and a positive service experience.
  • Help manage employee benefits and insurance programs, providing close and efficient service.
  • Coordinate internal departments and strategic partners to ensure commitments to clients are met.
  • Strengthen client relationships through consistent follow-up and proactive management of their needs.
  • Identify opportunities to improve programs and processes, contributing to client retention and satisfaction.
  • Support the renewal and continuity of benefits programs, ensuring a consistent service experience.
  • Contribute to business growth by retaining clients and strengthening long-term relationships.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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