Legal Technology Support Administrator 1 - IT Team, City Attorney's Office

Job Description

About the Information Technology Team
The team is a collaborative and dynamic group of 13 employees, including an IT Director, two Systems Engineers, three IT Operations Support Administrators, one Application Support/Training employees, a Database Manager, a Business Application Administrator, a Microsoft 365 Administrator, a Legal Technology Analyst II, a Law Librarian, and a Legal Technology Support Administrator I. The team provides its customers with a comprehensive package of applications including litigation support and digital forensic tools essential to delivering efficient and timely legal services to the City and County of San Francisco; conducts ongoing research of hardware and software developments; identifies technologies and knowledge resources appropriate for existing and anticipated office needs; effectively integrates equipment and software into the daily workflow; and facilitates productivity and customer satisfaction through effective customizations and timely support.

About the Legal Technology Support Administrator I Position
The Office seeks a Legal Technology Support Administrator I to support the modernization, maintenance, and reliability of its IT systems. A primary responsibility of this role will be assisting with migrating data from on‑premises file shares to cloud‑based repositories.

The ideal candidate will have a broad understanding of the technology stack commonly used in a legal office environment and be able to support it in a fast‑paced and high‑demand setting. The successful candidate will also demonstrate familiarity with IT governance and service‑management principles, enabling them to navigate the regulatory and operational requirements that apply to the Office. They will be able to interpret and clearly communicate IT policies, procedures, and standards to internal customers.

Additional Position Information and Responsibilities
In addition to the responsibilities outlined above, the ideal candidate will:

• Implement management’s technology initiatives by deploying new tools, enhancements, and solutions.
• Evaluate the current technical environment and identify opportunities to improve processes and technologies.
• Collaborate closely with stakeholders to understand their technical challenges and guide them toward effective solutions.
• Improve system efficiency through innovative problem‑solving and solution design.
• Develop and maintain documentation, training materials, and other supporting resources.

This position requires excellent communication skills and the ability to collaborate effectively with colleagues at all levels of the Office, including the Executive Team, as well as with City partners and external vendors. A strong customer‑service mindset—focused on responsiveness, problem solving, and professionalism—is essential.

As part of a rotating schedule shared among IT team members, the selected candidate will provide 24‑hour on‑call support to ensure rapid response and recovery in the event of software or hardware issues affecting mission‑critical systems and networks.

Qualifications

Minimum Qualifications

Education
Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Substitution
Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.

Desired Qualifications

• Three or more years of experience in the job responsibilities described.
• Experience with Microsoft 365 including Exchange and Entra ID.
• Experience with Windows and Active Directory.
• Familiarity with MacOS, iOS, and Android.
• Solid understanding of Microsoft Office (Outlook,Word, Excel, and PowerPoint) as well as Adobe Acrobat.
• Familiarity with NetDocuments.
• Experience with PowerShell, Windows command shell scripting, and Python.
• Experience with Microsoft Azure.
• Knowledge of Information Governance, ITIL, and ITSM.
• Bachelor’s degree in computer science or related field.
• Excellent customer service skills.
• Good analytic and troubleshooting skills.
• Good writing and documentation skills.
• Good verbal and presentation skills.
• Good interpersonal and communication skills.
• Possess attention to detail.
• Experience in the consulting / professional services field.
• Experience working in and/or with the legal industry.
• Ability to assume responsibility quickly and work independently and efficiently.
• Ability to manage and appropriately balance an active and varied workload as well as adjust to occasional workload increases.
• Ability to exercise good judgment, multi-task, and meet deadlines.
• Self-starter and active learner.
• Desire and ability to work successfully as part of a team.
• Ability to work closely and communicate effectively with internal customers to assist them in achieving their goals while providing informed guidance about technical options with a “can-do” problem solving attitude.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the next stage of the selection process.

Additional Information

Salary and Benefits
The position has a ten-step salary scale ranging from $76,726-$95,056. The successful candidate will be placed at a salary step based on years of experience and additional relevant degrees, certifications, credentials, or skills.

The City offers robust health, retirement, and other benefits. For more information please visit: https://sfdhr.org/benefits-overview. This position is represented by the International Federation of Professional & Technical Engineers, Local 21, which has a Memorandum of Understanding with the City that can be found at MOU.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfcityatty.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Asa Nojd, HR Analyst, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.