Mail Supervisor

Why Work at BYU

At Brigham Young University (BYU), your work is an opportunity to contribute to a distinctive educational mission rooted in the gospel of Jesus Christ and to make a meaningful difference in the lives of students.

As the flagship university of The Church of Jesus Christ of Latter-day Saints, BYU strives to be among the exceptional universities in the world. We are devoted to our faith, our students, and the University's Mission: "To assist individuals in their quest for perfection and eternal life."

We seek staff members who enthusiastically embrace and advance this unique mission. Across the university, staff bring their expertise and talents to work that helps students learn, grow, and thrive. A culture of covenant belonging, weekly devotionals, meaningful opportunities for learning and growth, and a beautiful and historic campus make BYU a distinctive and inspiring place to build a career.

Belonging Statement

United by our common primary identity as children of God, BYU values and embraces the variety of individual characteristics, life experiences and circumstances, perspectives, talents, and gifts across the BYU community. This richness strengthens our shared efforts to create and support an environment of covenant belonging centered in Jesus Christ.

Employment Requirements

Members of The Church of Jesus Christ of Latter-day Saints are required to hold and be worthy to hold a current temple recommend to be hired and to remain in any position at BYU.

In hiring decisions, Brigham Young University lawfully gives strong preference to qualified, faithful members of The Church of Jesus Christ of Latter-day Saints. All employees are required to abide by the university's Honor Code and Dress & Grooming Standards. Successful candidates are expected to support and contribute to the academic and religious missions of the university, which are aligned with the principles and doctrine of The Church of Jesus Christ of Latter-day Saints.

Equal Opportunity

Brigham Young University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.

Job Summary

This position is responsible for the timely and accurate processing of all outgoing university mail.  This includes ensuring adherence to all United States Postal Services rules, regulations and requirements while meeting the individual needs of all campus departments.  This position is a working supervisor position for high volume production and First-Class Mail processing area. It also has a responsibility to help at the front counter when a need arises.

Note: This position typically operates on a schedule of 12:00 pm to 5:30 pm Monday through Friday.

What you'll do in this role:

Manage daily production mail operations

• Coordinate daily production jobs.

• Assign specific daily duties.

• Organize mailing material and stage for production.

• Identify problem conditions and resolve issues.

• Operate high speed mailing equipment.

• Maintain adequate working balance with USPS accounts.

• Train, hire and supervise employees.

Oversee operation of First-Class Mail Processing Area

• Ensure mail is processed efficiently and billed accurately.
• Assist in processing outgoing mail.
• Maintain thorough knowledge of USPS mail piece preparation.
• Conduct delivery time survey periodically.

Oversee processing of Independent Study Exams

• Ensure tests are printed and sent correctly daily.
• Maintain equipment for maximum quality.
• Have working relationship with Xerox and Independent Study
• Resolve concerns.

Maintain University Mailing and Address System

• Maintenance of personnel and departmental addresses/locations in the Production Services queue. Keeping in constant contact with university department personnel to ensure that addresses are accurate and kept up to date. Update employee changes such as positions, titles, department affiliation, building moves, retirements, etc.
• Provide accurate and timely updating of the university personnel address database.
• Perform building audits frequently to maintain personnel changes and department information, contacting departments directly when needed.
• Maintaining an accurate knowledge of the locations and addresses of more than 4,500 university personnel, and 200 departments. This requires a great deal of memorization and the ability to stay up to date on the frequent changes at the university.

Customer Counter Support and General Support

• Work front counter daily during primary receiving and sorting operations, (normally 2 hours).
• Ensure all shipments conform to Federal and International Air Transport Association regulations and university policies.
• Maintain knowledge of all rates, regulations, and services provided by private carriers.
• Track missing or delayed shipments.
• Receive and help customers who call in with questions about shipments using Qtrak/Pace/etc.
• Work front counter as needed as assigned.
• Knowledge of campus routes, DOT Physical, Train drivers as needed.

What qualifies you for this role:

• A firm commitment to the mission of BYU
• 1 year of prior mail experience is preferred, but not required.

Physical Exam and Lift Test Required

• Physical Effort: Moderate – Physical effort represented by frequent handling of medium weight objects (approx. 20-50 lbs.) and materials, or use of medium weight hand tools. May require climbing and working from ladders or in awkward positions.
• Environment: Periodic exposure to unfavorable conditions because of unavoidable need to be in variable temperatures or wet environments, etc.
• Hazards: Minimal existing or potential hazards.

Typical Physical Efforts, Environmental Factors, and Hazards

• Lifting and carrying heavy orders weighing up to 50 lbs (2-3 hours, daily)
• Loading, pushing, and pulling heavy carts into trucks (As needed, daily)

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans) 

• Employee assistance program, available to the employee and all members of their household 

• May be eligible for tuition benefits after two years 

• Access to the library 

• Free on-campus parking 

• Free UTA passes for employees, spouses, and qualified dependents 

• Discounts at the BYU Store and for many events at BYU 

Pay Grade: 48

Typical Starting Pay: $20.50 to $26.50 per hour

The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

**If the job doesn’t have a post-end date, the job could close at any time on any day**