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Fraser Health

Public health authority operating hospitals

Patient Care Coordinator

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours
Full-timeNew Westminster, BC, CanadaCA$49.20 - CA$67.08 /hrIn-person

About the Job

Requirements

  • Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives.
  • Three years of recent related clinical experience in the designated clinical area, including one year of supervisory experience, or an equivalent combination of education, training, and experience.
  • Completion of postgraduate coursework and/or certification applicable to the designated clinical area.
  • Clinical proficiency or expertise in the designated clinical area.
  • Ability to supervise and provide leadership and work direction.
  • Ability to coordinate patient assignments in collaboration with staff.
  • Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
  • Ability to establish priorities for patient care, patient flow and discharge planning, and overall daily operations of the designated units.
  • Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
  • Ability to monitor, assess, and address performance issues based on professional standards of practice and provide input to the Manager on formal performance reviews.
  • Ability to role model, coach, and mentor best practices in patient care.
  • Ability to identify individual or group learning priorities to meet identified program, organizational, and learner needs in collaboration with other clinical staff.
  • Ability to support implementation of education based on changing practices, such as legislation and technology.
  • Ability to provide input into budgets and minor and capital equipment.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work independently and in an organized, self-directed manner.
  • Ability to problem-solve and effectively deal with conflict situations.
  • Ability to operate related equipment, including applicable software.
  • Physical ability to perform the duties of the position.

Responsibilities

  • Prioritize admissions and intake using established criteria; lead and facilitate actions related to daily patient flow; plan patient discharge and appropriate placement or referral; ensure the care team follows required care paths and processes; and review intake, discharge planning, and individual care plans to support optimal progression to discharge in collaboration with clinical team members.
  • Supervise nursing and nursing support staff and coordinate the clinical team's day-to-day work; observe work and correct it where necessary; monitor care quality and patient safety; assign and adjust work; schedule and coordinate staff; and monitor and potentially authorize work hours, overtime, vacations, and leave requests to meet service and staffing requirements.
  • Support quality patient care and excellence in practice by promoting interprofessional collaboration and team building; supporting staff in patient and family education about illness prevention and health maintenance; mentoring and serving as a resource to staff; modeling best clinical practices; assessing clinical skills; and coaching staff or liaising with other health professional leaders to help achieve clinical performance goals.
  • Initiate, lead, or support plans of care conferences and rounds, including iCare, to support optimal patient care management according to best practice, and disseminate clinical information to nursing and nursing support staff and other clinical team members.
  • Identify staff learning requirements and provide input into learning objectives with the Manager, Educator, and other clinical team members; provide clinical support and guidance; and evaluate the effectiveness of learning opportunities.
  • Provide input into a comprehensive orientation program in collaboration with the Educator and other clinical staff.
  • Serve as a point of contact for patients and families with care concerns or questions and follow up as required; participate in or lead complaint investigations, follow up on complaints, implement corrective action as appropriate, and collaborate with Quality Improvement under established protocols.
  • Participate in quality improvement and risk management activities by evaluating the effects of practice changes, recommending alternative approaches, conducting safety audits, and supporting implementation of teaching and learning when required.
  • Assist the Manager or Director by attending panel interviews, recommending new staff selections, providing staff performance appraisal feedback, and advising on optimal budgetary resources and minor and capital equipment needs as requested.
  • Promote staff awareness and involvement in research and evaluation activities and special projects, and participate in research and special projects as appropriate.
  • Collaborate with internal and external stakeholders and participate on designated professional or operational committees at the unit, hospital, program, or regional level.
  • Participate in the review, development, implementation, and evaluation of evidence-informed clinical decision support tools and policies.
  • Perform other related duties as assigned.

About the Company

Fraser Health

Public health authority operating hospitals

Fraser Health is a Canadian health authority that provides health services to about 1.8 million people in British Columbia. It operates 12 hospitals, including major trauma centers, as well as outpatient care and surgery centers, and offers services in residential care, public health, home health, and mental health. It employs more than 40,000 staff, medical staff, and volunteers who coordinate care across hospitals, clinics, and community settings to ensure patients receive the right care at the right time. Its goal is to keep communities healthy by delivering accessible, high-quality care and by creating good workplaces for its employees and volunteers.

Company size
10,001+
Company stage
Grant
Total funding
$20K
Headquarters
Surrey, Canada
Founded
2001

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