Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Power Platform Infrastructure
Good to have skills : AAAP (Accenture Advanced Analytics Platform)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently monitoring and investigating issues across various critical business system components. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of essential applications. The position demands continuous engagement with multiple teams to maintain system stability and deliver timely resolutions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and implementation of process improvements to enhance system performance and reliability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Power Platform Infrastructure.
- Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform).
- Strong knowledge of system monitoring and troubleshooting techniques within cloud and application environments.
- Ability to analyze logs and system data to identify root causes of issues.
- Familiarity with incident management and problem resolution workflows.
- Experience working with business-critical software systems and ensuring high availability.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Power Platform Infrastructure.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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