Fraud and Disputes Unit Manager

Job Description

Key Responsibilities

As our Fraud and Disputes Unit Manager, you will monitor your team’s daily work volumes and perform quality reviews to ensure department service levels and standards are met. You will assist in the implementation of new
policies and procedures. We’ll rely on you to maintain high levels of production, while ensuring consumers get the highest level of professional service. You’ll motivate and encourage agent performance through positive
enthusiasm, coaching, and mentorship.

As A Fraud and Disputes Unit Manager You Will

• Develop, coach, mentor, and supervise a team of 10+ Fraud & Dispute agents

• Interview and hire Fraud & Dispute agents to ensure your team is fully staffed

• Monitor team members’ attendance and performance to ensure good results are achieved, as compared to performance standards

• Establish and implement departmental policies, goals, objectives, and procedures

• Perform weekly telephone monitoring to ensure your team meets procedural and regulatory compliance standards

• Prepare and conduct monthly performance evaluations for your team

• Coordinate with law enforcement as needed regarding fraud claims

Qualifications

Requirements

• Extensive knowledge of financial services Fraud and Dispute practices

• Strong knowledge of state and federal laws, particularly FDCPA and Reg Z

• High school diploma or GED

• Excellent written and verbal communication skills

• Flexibility to adapt well to change

• Excellent decision-making and problem solving skills

• Ability to maintain a high level of professionalism and confidentiality at all times and in all situations

• Ability to communicate effectively with all levels of management and staff

• Ability to work independently with little direct supervision

• Proficient in MS Word, Excel, and Outlook

• Excellent motivation and team leadership skills

• Ability to work various shifts

Additional Information

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.

If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.