Operations Specialist
Thatch
Operations Specialist
Thatch
Offers tax-free health budgets for employees
For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
Thatch is building a healthcare system people love, and getting people’s money right — every deduction, every invoice, every payroll cycle — is foundational to earning that trust. This role will focus on execution within a key operations function, supporting operational OKRs and day-to-day queue management. We’re seeking a candidate with a proven track record of executing at a high level in fast-growing startups, leveraging data and process for impactful results. This individual must possess the ability to dive deep into the details of daily execution and maintain consistency in a continuously evolving environment.
A critical focus area for the team is the ongoing reconciliation of our payment infrastructure. This complex function is vital for financial accuracy and stability. Its efficient management directly and positively impacts our members, driving trust and satisfaction through seamless and accurate financial experiences.
You’ll sit at the intersection of Operations, Engineering, and Finance: reviewing payroll deductions before they reach employers, tracing discrepancies back to root cause, and partnering with Engineering to automate away the reconciliation work that shouldn’t require manual review every cycle. This role is based onsite in our Austin, TX office and is well suited to someone who exercises strong independent judgment on complex financial data and is energized by building the process and tooling that let Thatch scale reconciliation without scaling headcount linearly.
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
Estimated Compensation Range 91000 - 120000 USD
Thatch helps employers replace one-size-fits-all group health plans with tax-free health budgets (via ICHRA/CHOICE), letting employees buy their own individual insurance and eligible care that fits their lives. It works by integrating with payroll and HR platforms (Gusto, Justworks, Paychex, ADP RUN) and offering Thatch Market, a space to spend leftover budget dollars on wellness and care services (like mental health and diagnostics). It differentiates itself by focusing on employer-funded, customizable health budgets instead of traditional group plans and by connecting deeply with payroll systems and carrier partners to streamline enrollment and spending. Thatch’s goal is to scale adoption of these personalized, tax-advantaged health budgets across more employers, expanding partnerships and tools to help members access the care they need.
Explore more opportunities at Thatch