Manager – Inside Sales

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do

At SimpliSafe, we’re dedicated to providing security solutions that offer peace of mind. As we expand our telesales division, we’re seeking a passionate individual to lead our team in the Richmond, VA Call Center. If you’re someone who thrives in fast-paced, ever-changing environments and is passionate about driving results, join us at SimpliSafe and help us make homes safer nationwide.

Primary responsibilities include: 

• Drive the implementation of our multi-year Telesales strategy, overseeing critical initiatives and managing a team of 4 or more direct reports.
• Foster collaborative relationships across departments to achieve objectives and develop innovative solutions to challenges, even in ambiguous situations.
• Cultivate a culture of agility and resilience within the telesales team, empowering employees to adapt quickly to changing priorities and market dynamics.
• Develop and implement processes and policies to enhance the efficiency and consistency of both customer and employee experiences, with flexibility to adjust as needed.
• Collaborate with internal and external stakeholders to achieve business goals, diagnose issues, and implement scalable solutions in a fast-paced, agile environment.
• Coach direct Supervisor reports, creating individual development plans to ensure continuous growth and leadership succession.
• Model positive leadership attributes and contribute to a vibrant, inclusive working environment for all agents.

What You’ll Bring

• 3+ years of sales leadership experience, with a track record of success in managing inbound and/or outbound sales teams.
• Experience supervising or managing within a direct sales environment, with demonstrated performance management skills, is preferred.
• Demonstrated ability to thrive in ambiguity and lead high-performing sales teams through uncertainty.
• Strong analytical skills, with a deep understanding of sales metrics, performance standards, and methodologies.
• Effective decision-making and prioritization abilities, capable of making tough trade-offs when necessary.
• Excellent communication skills, with the capacity to influence stakeholders at all levels and provide constructive feedback.
• A growth mindset, comfortable navigating ambiguity, and committed to continuous learning and improvement.

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].