The Home Depot

Home improvement retailer offering tools, services

Lumber Sales

Retail SalesPosted on Nov 9

Full-timeCollingwood, ON, CanadaCA$18.60 - CA$20.10In-person

About the Job

Requirements

A high school diploma or equivalent is required.
Retail or trade experience of 1 to 2 years is listed as an asset.
Ability to bend, stoop, reach, twist, lift, push, pull, and move items.
Ability to work a flexible schedule that may include evenings and weekends.
Interpersonal skills.
Ability to communicate effectively and focus on customers.
Ability to work in a warehouse environment that may be dusty and noisy, with drafts and interior temperature changes.

Responsibilities

Follow the GET customer service model by greeting, engaging, and thanking customers.
Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department.
Ask open-ended questions about customers’ projects to determine their needs and level of expertise.
Promote services such as Special Services, Tool Rental, Pro Desk, and Pro Services, and recommend them appropriately.
Discuss available product options and suggest related items or services customers may need beyond the department.
Educate customers about their projects.
Use the empowerment program when necessary to satisfy customers.
Perform daily stock maintenance by ensuring products are signed, displayed, and clean.
Maintain knowledge of products in the department and adjacent departments, and proactively seek knowledge about products and services.
Follow safety and Loss Prevention policies and procedures.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales

Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services

Maintains Safety and Security

Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

Communicates Effectively
Customer Focus

Skills:

Interpersonal Skills

Direct Manager/Direct Reports:

Department Supervisor

Travel Requirements:

No travel requirements

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

High School Diploma or equivalent

Minimum Years of Work Experience:

1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

Certifications:

Other Requirements/Assets:

The pay range for this position is between $18.60 - $20.10

About the Company

The Home Depot

Home improvement retailer offering tools, services

Home Depot is a big retailer of home improvement supplies. It sells building materials, tools, lawn and garden items, decor, and other related products, and it offers services like tool rentals, installation, and credit financing. Customers can shop either in its many North American stores or online, and the company serves homeowners, renters, and professional contractors. Its business model combines direct product sales with rental services and financing, supported by a Pro Xtra loyalty program for professionals and a focus on customer service. The company differentiates itself through its wide product assortment, extensive store network, and combined online and in-store shopping experience, plus services designed to help customers complete projects. Its goal is to help customers finish home improvement projects by providing a broad selection, helpful services, and a convenient shopping experience while continuing to grow its business and support professional contractors.

Company size: 10,001+
Company stage: IPO
Headquarters: Atlanta, GA
Founded: 1977

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