Manager – Medical Information

Job Summary

The Global Medical Information Manager provides accurate, unbiased, balanced, and timely responses to unsolicited medical and clinical inquiries regarding the Company's products from healthcare professionals, patients, and managed care organizations.

Job Description

• Receives, documents, and responds to written medical information requests.  Provides information upon request for medical and clinical inquiries from consumers and healthcare professionals regarding Otsuka products, including, but not limited to, product information and support.
• Updates and/or creates scientific response documents pertaining to Otsuka global and regional products. 
• Remains current on all published medical literature for the designated brand and competitors and subsequently performs a critical analysis to determine relevance of that data for inclusion into scientific response documents.
• Continuously review metrics on Otsuka products to assure relevance and need of scientific response documents.
• Limits corporate liability by meeting the medical ethical and legal responsibilities of providing product/device related information.
• Provides process training to sales representatives as needed.
• Recognizes and gathers, according to FDA guidelines and company policies, initial information regarding any product complaint or adverse event of which made aware during the handling of medical information and medical device inquiries.
• Contributes to interdepartmental projects, and supports the provision of medical, scientific and technical information regarding Otsuka products.
• Provide assistance and/or training to other medical information personnel (i.e. consultants).
• Provides product training to the contact center and collaborates with the contact center as needed for a specific brand. 
• Liaise with various stakeholders and groups to develop and maintain timely and relevant product expertise
• Collaborate and communicate with Medical Affairs staff, participate in cross-functional meetings, and contribute to group discussions.   
• Serves as an educational resource to both internal and external customers.
• Attends external medical conferences to represent Otsuka and staffs the Medical Information Booth as needed.

Qualifications

Required

• PharmD with a minimum of 2-4 years’ experience in clinical practice or pharmaceutical industry.
• Minimum of 1 year experience in Medical Information
• Proficient in MS Office applications
• Excellent medical writing and verbal communication skills.
• Must be detail-oriented with a proven ability to lead projects, multi-task, deliver on commitments and work with multidisciplinary teams.

Preferred

• Residency/fellowship related to Medical Information
• Proficient in Information Request Management System (IRMS)
• Relevant therapeutic knowledge in Neuroscience, Nephrology or medical devices

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $121,103.00 - Maximum $181,125.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Company benefits:  Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

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Disclaimer: 

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting [email protected]. 

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.