Hospitality and Facilities Manager

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match ?

You have at least five years of experience in a similar role. You have a strong hospitality mindset, a thorough understanding of premium standards, and meticulous attention to detail. You know how to define, implement, and maintain a consistent level of excellence across multiple sites. You are recognized for your ability to unite teams and collaborate effectively with a wide range of stakeholders. Highly organized and able to manage priorities, you are solutions-oriented, autonomous, creative, and proactive. You are proficient in financial management and procurement tools, including SAP and Excel, as well as digital collaboration tools. You are fluent in both French and English, written and spoken.

What are we expecting from you?

Reporting directly to the Swiss Administrative & Financial Director, you are the guardian of our brand image, occupant comfort, and reception excellence across all our sites in Switzerland (Offices and Manufactures).

Your key responsibilities include:

• Hospitality & Visitor Experience Management (Internal & External)
  • Service Excellence: define and uphold consistent reception and service standards across all Swiss sites, rooted in care, benevolence, and knowledge sharing.
  • Provider Management: lead, train, and oversee outsourced reception, front desk, and concierge teams, ensuring luxury service standards and SLA compliance.
  • On-Site Experience: maintain impeccable, welcoming, and thoughtfully arranged workplaces and meeting areas.

• Operational Coordination & Cross-Functional Collaboration
  • Internal Partnerships: coordinate with Real Estate and Security on site planning, visitor flows, access, and emergency procedures.
  • General Services: oversee mail, supplies, catering, shared areas, and light maintenance with a creative, sustainable approach.
  • Events & VIP Visits: coordinate logistics and hospitality for internal events and VIP visits across all sites.

• Budgetary & Administrative Management
  • Budget Management: build, monitor, and optimize the General Services and Hospitality budget across Switzerland.
  • Procurement Administration: manage POs, invoices, and monthly and annual closings using Group tools, including SAP.
  • Sourcing & Negotiation: support tenders and RFPs with Procurement, and negotiate contracts to balance quality and cost.

• Partner with the Technical Facilities Coordinator: they lead infrastructure and technical maintenance, while you oversee hospitality and occupant services.

• Bring creativity, attention to detail, and a passion for hospitality to enhance every employee and guest experience.

More than a role…. We recruit for a career! 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.   

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. 

The recruitment process 

Send your application online. 

If your profile matches our search, you will be contacted by our HR team for an interview. 

Along the recruitment process you will meet the Administrative and Financial Director, the HR Manager and the Chief Financial Officer.