Program Manager 3 - Relay Product Excellence

Description

Want to be the person who keeps a fast-moving organization running in rhythm? Relay Product Excellence (RPE) protects Customers, Carriers, Drivers, and Amazon globally through fast-paced investigation and analytics, and we need a senior program manager on our Strategic Programs and Organizational eXcellence (SPOX) team to own the operating rhythms and delivery mechanisms that keep the whole organization on cadence.

This is a true program management role. The operating rhythms you run (Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and the operating plan cycles) are the mechanisms through which RPE delivers on its programs and hits its goals, and you'll own them end to end to make sure it does. You'll own the operating rhythms, execution standards, and governance mechanisms that bring consistency and rigor across a growing portfolio of risk and investigation initiatives, running deck production, forum prep, facilitation, and follow-up, and continuously optimizing the mechanisms so they drive the right focus and outcomes. Goal tracking is central: you'll keep RPE's goals visible, surface where delivery is on or off track, and drive the follow-through that closes the gap. This is a role for someone who thrives on orchestration and cross-team coordination: herding many inputs from many owners into one coherent, on-time narrative, and being the single point of contact that partner teams engage instead of a dozen individuals.

You'll serve as the owner of the mechanism, strategy, and frameworks for how RPE's cross-functional work runs, partnering closely with Workforce Intelligence & Strategic Planning (WISP) on the headcount and entitlement inputs that feed the planning cycles, while content and program owners retain authorship of their own numbers and narrative.

Alongside the operating rhythms, you'll own RPE's Special Programs: the stage gate for net-new programmatic efforts requested of RPE, where you own intake, scope and pressure-test each ask, incubate the ones that move forward, and transition them to a permanent owner once they are stood up (or decline the ones that should not proceed). Special Programs also includes the ad hoc, leadership-driven initiatives that land without warning, so you'll build and run the mechanisms that triage, route, resolve, and communicate them with speed and rigor. The ideal candidate brings exceptional communication skills, attention to detail, and a data-driven mindset, with the ability to manage many stakeholders at once, earn trust across partner teams, and deliver independently in a fast-paced environment.

Key job responsibilities
- Drive the annual operating plan cycles (OP1 and OP2) for RPE end to end, setting the workback, running intake and prioritization, orchestrating inputs across partner teams and RPE team leads, and owning the all-up plan as the single point of accountability, while partnering with WISP on headcount and entitlement as inputs you consume rather than own.
- Own RPE's core operating rhythms end to end, producing and program-managing the Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) (deck production, prep, facilitation, follow-up), while content owners own their inputs, numbers, and narrative.
- Own goal tracking for RPE, using the operating rhythms to keep goals visible, surface where delivery is off track, and drive follow-through so RPE hits its commitments.
- Continuously optimize the operating rhythms so they stay focused on the decisions that move RPE's goals, retiring what no longer adds value.
- Serve as the single conduit between RPE and partner teams for recurring reviews and communications, so outside teams engage one accountable owner.
- Own the strategy, frameworks, and execution standards for how cross-functional work is governed and delivered.
- Own Special Programs as the stage gate for net-new efforts: own intake and scoping, decide what moves forward, incubate it, and transition each to a permanent owner or orderly sunset.
- Influence stakeholders through data-driven insights and written narratives, handling sensitive data per Amazon's data classification and privacy policies.

A day in the life
In this role, you'll navigate ambiguity daily, reading program health against RPE's goals, making high-judgment calls on where to focus, and course-correcting as new information emerges. You'll orchestrate the operating rhythms and the operating plan, turning many owners' inputs into one coherent narrative and driving the decisions and follow-through that keep RPE on track. When a new Special Programs ask lands, you'll scope it and set a path forward without waiting for perfect information. You'll drive alignment across teams through influence, not authority, and continuously raise the bar on the mechanisms that hold the organization accountable, partnering with WISP on headcount and entitlement.

About the team
Middle Mile Transportation Technology moves millions of packages across Amazon's network daily, and Relay Product Excellence (RPE) ensures those systems stay protected. Our program managers, analysts, and investigators deliver rapid-cycle investigation and analytics that safeguard Customers, Carriers, Drivers, and Amazon globally.

Within RPE, the Strategic Programs and Organizational eXcellence (SPOX) team is the connective tissue, spanning Program Delivery, Escalations, Team Growth, Continuous Improvement, and Special Programs. SPOX owns the program management frameworks, milestone governance, execution methodology, and operating rhythms that give teams structure to move fast. We partner closely with Workforce Intelligence & Strategic Planning (WISP), which owns the headcount and entitlement core, while SPOX owns the mechanisms, strategy, and frameworks around everything else.

Basic Qualifications

- Bachelor's degree
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience tracking goals and program health against targets and driving cross-functional follow-through to closure
- Experience with data analysis tools such as Excel, Pivot Tables, visualization tools (Tableau, QuickSight, etc.)

Preferred Qualifications

- 3+ years of driving process improvements experience
- Experience building and scaling operating-rhythm mechanisms (for example WBR/MBR, operating reviews) and coordinating recurring cross-functional forums
- Experience driving operating rhythms (WBR/MBR) and partnering on capacity planning frameworks at scale
- Experience building goal-tracking or program health mechanisms (scorecards, KPI dashboards, path-to-green tracking) that drive delivery against organizational goals
- Experience running an intake or stage-gate process and incubating new initiatives through to transition to a permanent owner
- Demonstrated ability to orchestrate many stakeholders and inputs into a single coherent narrative under deadline
- Experience serving as a single point of contact between an organization and its external partner teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.