Clerical Associate - Medical Day Clinic

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary

$26.702 - $28.950

Schedule

Monday to Friday 

Shift 

7.5 hours 

Expected Number of Hours: 30 every two weeks ( not a guarantee of hours )

Position Summary:

As an integral member of the Medical Day Clinic team, the Clerical Associate plays a key role in delivering exceptional patient-centered care by ensuring the efficient coordination of administrative, scheduling, and communication functions within the department. Responsibilities include, but are not limited to, patient registration; entering and maintaining accurate patient demographic information in Cerner; verifying and updating health insurance information; facilitating and coordinating communication within the clinic and with external partners; and processing, scheduling, and booking physician orders, including systemic therapy, blood products, infusions, and specialized testing.

The Clerical Associate is also responsible for coordinating and booking referrals to the oncology program, clinic appointments, diagnostic testing using OCEANS and other patient-related services to support timely access to care. Working collaboratively within a multidisciplinary team of nurses, physicians, pharmacists, and allied health professionals, this position is essential to the seamless coordination of oncology and general medical day care services, contributing to a positive patient experience and the effective delivery of high-quality care.

The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

This is position will work days. The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting and bending. This position contributes to ensuring there is a safe environment for patients, staff and visitors. Other duties as assigned and as per job fact sheet.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:

• Medical Office Administration program diploma required
• Medical Terminology certificate required
• Hospital experience preferred 
• Computer experience required (outlook, Teams)
• Experience with Cerner/Oracle and Oceans preferred
• Experience with order entry (Lab and DI modules) and admissions required
• Excellent interpersonal and communication skills (both written and verbal) essential
• Must be able to deal compassionately and effectively with patients and families
• Must be able to manage multiple demands in a fast paced multidisciplined environment
• Self-directed and works well in a team setting
• Attention to detail is required
• Demonstrated ability to attend work on a regular basis is required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Melissa Duguid, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.

Union

SEIU Clerical – Part Time