JP Morgan Chase

Runs a consumer bank and an investment bank

Content Design Senior Associate

Content Design & StrategyConfirmed live in the last 24 hours

Full-time$114k - $150kIn-person

About the Job

Requirements

At least 3 years of experience in content design, or equivalent expertise in editing and writing, focused on digital products and platforms.
Experience creating content architectures, storytelling, and clear, concise writing.
Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content.
Experience with iterative design techniques and incorporating user feedback and insights for continuous improvement.
Proficiency in technical literacy in content platforms and understanding their impact on user experience.

Responsibilities

Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
Adopt the brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
Analyze content performance metrics and make data-driven recommendations to optimize and enhance user experiences.

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Employee Experience – CAO Help Content, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure,incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics,making data-driven recommendations for optimization and enhancement of user experiences

Required qualifications, capabilities, and skills

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience

Base Pay/Salary: Brooklyn,NY $114,000.00-$150,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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