All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate – Food & Beverage

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeVijayawada, Andhra Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A diploma or degree in Hotel Management, Hospitality, or an equivalent qualification is required.
One to two years of hands-on food and beverage service experience in a hotel, restaurant, or similar hospitality establishment is required.
The candidate must be able to communicate and interact with guests from diverse backgrounds.
The candidate must demonstrate attention to detail, organization, and time management to handle multiple tasks during peak service periods.
The candidate must demonstrate a positive attitude, team spirit, and collaborative work ethic.
The candidate must be proficient in cash handling, billing procedures, and point-of-sale system operations.
The candidate must have the physical stamina to stand for extended periods and move efficiently throughout the service area.
The candidate must have conflict-resolution and problem-solving skills and be able to handle challenging situations empathetically and professionally.
The candidate must know food safety, hygiene standards, and service protocols.

Responsibilities

Greet and seat guests warmly, ensuring their comfort and satisfaction throughout their visit.
Present menus, take orders accurately, and serve food and beverages promptly and attentively.
Maintain table setup and cleanliness according to hotel standards and organizational guidelines.
Develop comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to provide informed recommendations.
Coordinate with kitchen and bar staff to ensure timely and accurate service delivery.
Handle guest inquiries, concerns, and complaints with empathy and professionalism, demonstrating problem-solving ability.
Adhere to hygiene, grooming, and safety standards to maintain a safe and welcoming dining environment.
Assist with billing procedures, cash handling, and payment processing accurately and with integrity.
Support setup and breakdown for banquets, special events, and themed dining experiences.

Desired Qualifications

Multilingual abilities are preferred.
Experience with digital ordering systems is preferred.

Job Description

Greet and seat guests warmly, ensuring comfort and satisfaction throughout their visit
Present menus, take orders accurately, and serve food and beverages promptly with attention to detail
Maintain table setup and cleanliness according to hotel standards and organizational guidelines
Develop comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to provide informed recommendations
Coordinate seamlessly with kitchen and bar staff to ensure timely and accurate service delivery
Handle guest inquiries, concerns, and complaints with empathy and professionalism, demonstrating problem-solving abilities
Adhere strictly to hygiene, grooming, and safety standards to ensure a safe and welcoming dining environment
Assist with billing procedures, cash handling, and payment processing while maintaining accuracy and integrity
Support setup and breakdown for banquets, special events, and themed dining experiences

Qualifications

Diploma or Degree in Hotel Management, Hospitality, or equivalent qualification
1–2 years of hands-on experience in food and beverage service within a hotel, restaurant, or similar hospitality establishment
Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
Strong attention to detail, organizational abilities, and time management skills to handle multiple tasks during peak service periods
Demonstrated positive attitude, team spirit, and collaborative work ethic
Proficiency in cash handling, billing procedures, and POS (Point of Sale) system operations
Physical stamina to stand for extended periods and move efficiently throughout the service area
Conflict resolution and problem-solving skills with the ability to handle challenging situations with empathy and professionalism
Knowledge of food safety, hygiene standards, and service protocols
Preferred: Multilingual abilities or experience with digital ordering systems

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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