Danish Customer Service

Fix smart tech by day, party in Athens by night - Danish Customer Service

Next Job Abroad · Athens, Greece (Hybrid) · Full-time · Posted 2026-08-07

Workplace: hybrid

Department: Katherina Gerdau

Description

Ever catch yourself staring out the window on a rainy Tuesday thinking, “There’s got to be more to life than this”? There is—and it involves 300+ days of Mediterranean sun, world-class beach days, insane street food, and a booming international squad waiting for you in Greece!

We are Next Job Abroad, and we're looking for fluent Danish speakers to step into a Customer & Technical Advisor role supporting Miele—the world’s most prestigious brand for high-end, smart domestic appliances.

Whether you want to vibe in the ancient, energetic heart of Athens this is your sign to pack your bags!

🎧 What’s the Daily Vibe? (The Job Breakdown)

You won’t just be reading scripts—you’ll be a digital problem-solver helping customers across Europe run their smart homes smoothly.

The support is split into two super dynamic tracks:

1. Frontline Customer Care & Technical Support

• Be the Hero: Handle incoming calls, chats, and emails from customers who need a hand with their premium gear—from setting up a high-tech washing machine to programming a smart steam oven.
• Play Tech Detective: Walk customers through basic troubleshooting, help them track down rare spare parts, or locate hidden serial numbers.
• Coordinate the Pros: When a problem needs a physical fix, you’ll coordinate directly with field engineers to send a technician on-site.
• Level Up Fast: You’ll get cross-skilled across both customer care and technical support within your first month, keeping your days varied and engaging!

2. Miele Assistance — The Premium Tech Tier

• Video Call Diagnostics: Use cutting-edge remote software and live video assistance to diagnose complex appliance glitches right from your desk.
• Interactive Fixes: Guide customers step-by-step through interactive phone or video walk-throughs so they can fix their issue on the spot without waiting for a repair visit.

Requirements

🎯 Are You a Fit?

You don't need a degree in mechanical engineering or 10 years of experience. If you love tech, like helping people, and have a great attitude, we’ll teach you everything else!

• Language Skills: Native or fluent Danish (C1 level minimum) + solid working English (B2 level) for training and team comms.
• Tech Comfort: Good general PC skills, a knack for navigating multiple tools, and basic mechanical/technical curiosity (e.g., knowing how a washer hose attaches or being handy with settings menus).
• Cool Under Pressure: High energy, empathy, and the resilience to crush it even during high-volume periods (like busy Monday mornings)!
• Relocation Ready: Valid EU passport or work eligibility to live and work in Greece.

Benefits

🎁 What’s in It for You?

• ✈️ Full Relocation Package: Flight covered, airport pickup, and dedicated help finding your new home so your transition is completely stress-free!
• 💶 Competitive Local Salary: Plus performance bonuses, 14 months of salary per year (hello, extra summer & Christmas bonuses!), and low living costs that mean your money goes much further.
• 🎓 Paid World-Class Training: A structured 2-week nesting period and a 1–2 month learning runway to make sure you feel totally confident in your role.
• 📈 Real Career Growth: Fast-track opportunities to advance into Specialist roles, Team Leadership, Quality Assurance, or Onboarding.
• 🌴 The Lifestyle: Off at 5 PM? Walk to the sea, grab an iced Freddo Espresso, enjoy tapas with international friends, or catch a weekend ferry to the Greek islands!

⚡ Ready for Your Next Chapter?

Stop overthinking it—your Mediterranean adventure is one click away!

👉 Apply now with your updated CV and let's get you to Greece!

Apply

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