Cayuse Holdings

Runs technology and business services for clients

ServiceNow Experience Designer

Product DesignPosted on Nov 10

Full-timeRemote in USA$70 - $80 /hrRemote

About the Job

Requirements

At least 6 years of UX design experience, including at least 2 years of hands-on ServiceNow UI experience across at least 4 releases.
At least 2 years of experience each with Employee Center (ESC) and Service Operations Workspace (SOW).
Strong skills in user research, journey mapping, and usability testing.
Employee Center Essentials badge.
Service Operations Workspace (SOW) Bootcamp badge.
UI Builder Fundamentals badge or certification.

Responsibilities

Design end-to-end employee and agent journeys, including onboarding and offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge deflection.
Create UX artifacts such as personas, journey maps, empathy maps, and wireframes or prototypes.
Plan and conduct usability tests, and use findings to improve designs.
Design and configure experiences in Employee Center, Service Operations Workspace (SOW), and UI Builder.
Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Overview

Job Title: ServiceNow Experience DesignerLocation: Remote

Job Type: Independent Contract Start Date: ASAP

Pay Rate: $70-80/hr

Job Summary

Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW).

Responsibilities

Key Responsibilities

Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
Plan and run usability tests, and turn findings into design improvements.
Design and configure experiences in Employee Center, SOW, and UI Builder.
Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.

Qualifications

Required Skills

6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
Strong skills in user research, journey mapping, and usability testing
Good communication and stakeholder management

Certifications / Badges

Employee Center Essentials badge
Service Operations Workspace (SOW) Bootcamp badge
UI Builder Fundamentals badge/certification

Compensation: 70 to 80 (USD)

About the Company

Cayuse Holdings

Runs technology and business services for clients

Cayuse Holdings runs a family of service businesses for public agencies, commercial organizations and Native communities. Its teams manage technology projects and keep client systems operating, combining software implementation with ongoing technical and administrative support. The group also handles specialist assignments through separate businesses, from workforce support to the planning and coordination of complex programs. Customers pay for contracted services tailored to their operations, with delivery organized through the relevant company in the group. Founded in 2006, Cayuse Holdings is headquartered near Pendleton, Oregon, with regional offices serving clients beyond its home state.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Pendleton, OR
Founded: 2006

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