Technical Account Manager
Amazon
Technical Account Manager
Amazon
Sells products online and rents cloud computing
Are you an experienced and dynamic Technical Account Manager with technical, business and operational expertise?
We are seeking a Technical Account Manager to manage partner launch milestones, technical requirements gathering, driving engagement between our Telecom and Mobile OEM partners and various Amazon teams to launch and grow distribution of Amazon subscription Services and Mobile Applications.
A successful candidate will have 2+ years experience working with internal business, engineering and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements, roadmap prioritization, milestone management and a strong will to deliver results are critical skills for this role.
To be successful in this role, you will need to be a self-directed innovator accustomed to working in new territory, a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions.
The position is based in Tokyo (JP), the candidate will work with accounts across Japan and APAC.
Key job responsibilities
- Manages assigned enterprise accounts including major business partners with significant impact.
- Responsible for managing day-to-day Technical, operational and project launch related activities (Technical Project kick-off, Solution design, HLD closure, Amazon systems on-boarding, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
- Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of Amazon’s apps and services
- Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations.
- Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
- Facilitates incident, problem and change management directly on behalf of enterprise business partners
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
About the team
The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Audible etc.) around the world.
- Experience communicating effectively with senior leadership
- Experience in English-language communication skills, both written and verbal
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Speak, write, and read fluently in Japanese
- Experience in defining and implementing process improvement initiatives using data and metrics
- Knowledge of cloud computing concepts
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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