Full-Time
Contact Center Data Analyst
Posted on 2/21/2026
ING
10,001+ employees
Digital banking and sustainable lending
No salary listed
Madrid, Spain
Hybrid
Hybrid role; employees decide remotely which days to work from home and when to come to Madrid.
 Data & Analytics (1) |
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- Advanced level in Excel and SQL.
- Valuable: SAS, Python and PowerBI.
- Advanced level of English, reading, speaking and writing.
- High analytical skills and business savvy.
- Energy for designing and developing dashboards for the proper follow up of the team’s KPIs.
- Enthusiasm for working in a multidisciplinary environment, and in strong coordination with other teams inside the bank and with our Partners.
- Ability to prepare high impact executive decks with the main KPIs from the team or for incoming projects.
- Build and update reports for activity follow up.
- Run monograph analysis for deep dive on the main KPIs for all the support channels.
- Ensure all the reports are accurate and provided in time.
- SAS, Python and PowerBI
ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.
Company Size
10,001+
Company Stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991
Simplify's Take
What believers are saying
- BrightNight facility boosts ING's renewable lending profile in Western US.
- Q4 2025 profit beat supports ING's 19.63% earnings growth projection.
- Digital innovation and ESG integration drive ING's strategic priorities.
What critics are saying
- BrightNight delays trigger defaults on ING's $850M exposure in 12-18 months.
- Green loan revocation demands repayment, damaging ING's reputation in 6-12 months.
- Second closing beyond Q2 2026 strands ING's capital, causing write-downs.
What makes ING unique
- ING Capital leads $850M green loans for BrightNight's 30 GW renewables.
- ING expands from $375M 2023 facility to upsized 2026 credit arrangements.
- ING aligns financing with Green Loan Principles for sustainable energy.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Family Planning Benefits
Fertility Treatment Support
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Gym Membership
Company News
ING Groep held its Annual General Meeting in Amsterdam, where shareholders approved the appointment of Ida Lerner to the Executive Board. The AGM also adopted all agenda items, including the 2025 annual accounts, the 2025 dividend, and updates to remuneration policies for both the Executive Board and Supervisory Board. ING is a global financial institution with a European base, offering banking services through ING Bank to customers in over 100 countries. The company employs more than 60,000 people and maintains stock exchange listings in Amsterdam, Brussels and New York. ING's shares are included in major sustainability and ESG index products. The company's ESG rating by MSCI was upgraded from AA to AAA in October 2025.
Dimension Energy (Dimension), a leading community solar developer, owner, and operator, announced it has secured its largest construction and term financing,...
Grifols, a global healthcare company and plasma-derived medicines producer, has successfully refinanced all 2027 maturities with a significantly upsized €3 billion Term Loan B. The seven-year facility attracted strong institutional demand, allowing the euro-denominated tranche to be increased to €1.25 billion from an initial €500 million target, whilst the USD tranche reached $2 billion. The USD tranche was priced at SOFR + 250 with an original issue discount of 99.25, whilst the euro tranche was set at Euribor + 300 basis points with an OID of 99.75. Proceeds will refinance existing TLB maturities and repay €740 million of senior secured notes due in 2027. Upon completion, a €1.75 billion revolving credit facility will become effective, supported by major international banks including BofA, JPMorgan and Goldman Sachs.
BrightNight, a power and digital infrastructure company with a 30 GW portfolio, has announced the first closing of its upsized corporate credit facility, with a maximum total commitment of up to $850 million. The facility includes up to $550 million for letters of credit, up to $200 million for equipment deposits and limited notice to proceed facilities, and $100 million in revolving credit capacity. ING Capital LLC, First Citizens Bank, HSBC, Natixis Corporate & Investment Banking and ICBC Standard Bank are serving as coordinating lead arrangers. The facility will support credit obligations and capital requirements across BrightNight's development and construction portfolio, particularly in Arizona, Oregon and Washington. A second closing is expected in the second quarter as additional lenders complete due diligence.
ING Group has raised €3 billion through the issuance of two series of senior callable notes, each worth €1.5 billion. The first series matures in 2032 and the second in 2037, both featuring fixed-to-floating interest rates and trading on the New York Stock Exchange. Simultaneously, the Dutch bank announced plans to cut 1,250 positions worldwide, primarily in customer research and ancillary functions. The workforce reduction is part of a broader digitalisation strategy involving artificial intelligence deployment to streamline operations and improve efficiency. The restructuring aims to reduce operating expenses by approximately 3% and reallocate resources toward technology-centric activities. The debt issuance, managed through Bank of New York Mellon, broadens ING's investor base whilst securing favourable financing terms that reflect the bank's strong credit profile.