HR Records Lead

Overview

Job Summary:

As a member of Allegis Group's HR Shared Services department, the HR Records Lead supervises the daily operations of the HR Records, Custodian of Records, and Unemployment teams and their associated processes. This role ensures compliance, operational efficiency, and high-quality service delivery across U.S. and Canadian HR records operations. The HR Records Lead manages day-to-day responsibilities including establishing individual and team goals, daily task management, and performance development while partnering with operating companies, Field Support and Onboarding leadership, HR, Employee Relations, IS, and Legal to ensure consistent customer support and regulatory compliance. This position requires functional knowledge of employment personnel file management throughout the employee lifecycle, I-9 and E-Verify compliance, records auditing, subpoena fulfillment, and unemployment claims processing. The Lead maintains project leadership responsibilities and supports the team in achieving a high level of performance, quality, and business value.

In-Office Requirement:

• Required in-office presence at least 4 days per week

Responsibilities

Essential Functions:

• Supervises, trains, and develops the HR Records, Custodian of Records, and Unemployment teams, establishing clear performance expectations tied to SLAs, quality standards, and productivity metrics

• Assigns and balances workload based on volume, priorities, and team capacity; ensures consistent coverage during PTO, turnover, and peak workload periods

• Conducts performance development plan check-ins, performance evaluations, and career conversations; provides ongoing coaching, feedback, and development planning tailored to varying experience levels across team members

• Serves as the escalation point for complex HR Records, Custodian of Records, I-9, E-Verify, and Unemployment issues or inquiries, applying subject matter expertise to resolve or redirect appropriately

• Monitors team performance using production, error, SLA, and capacity reports; identifies trends, diagnoses root causes of process breakdowns, and implements corrective actions proactively

• Develops and maintains strong relationships with operating company field support leadership, as well as Employee Relations, HR, IS, and Legal teams to ensure cross-functional alignment and consistent service delivery

• Identifies opportunities for increased efficiencies and compliance improvements to reduce business expenses and legal risk; establishes and updates Standard Operating Procedures as needed

• Oversees the Unemployment claims team and their engagement with the third-party vendor, ensuring quality and timeliness of claims processing

• Oversees Custodian of Records processes, coordinating with Legal, Employee Relations, HR, Payroll, and Workers' Compensation teams on subpoena and records request fulfillment

• Conducts HR Records presentations for Field Support Groups, HR Shared Services, and organizational leadership, using data and reporting to communicate a clear performance story

• Guarantees strict compliance with record-keeping requirements across all teams, reducing organizational risk

• Tracks and reports operational issues to HR Shared Services leadership as needed

• Assists the HR Manager with department-related projects and initiatives as assigned

Qualifications

Minimum Education and/or Experience:

• Associate's degree preferred; equivalent combination of education and work experience considered
• Four or more (4+) years of experience in Human Resources, enterprise operations, or compliance required
• Prior supervisory experience preferred
• Advanced knowledge of I-9 and E-Verify compliance and records regulations required
• Proficiency in PeopleSoft, Excel, Smart ERP, Salesforce, and PowerPoint
• Functional knowledge of employment personnel file management, subpoena fulfillment, and unemployment claims processing

Skills/Abilities:

• Strong leadership and team management skills with demonstrated ability to coach, mentor, and develop team members

• Self-driven and results-oriented with a high level of analytical and problem-solving skills, including root cause analysis

• Detail-oriented and deadline-driven with the ability to manage multiple tasks and competing priorities efficiently

• Clear and effective written and verbal communication skills with the ability to facilitate meetings from one-on-ones to larger team settings

• Flexible and adaptable with the ability to implement new processes, procedures, and communicate changes effectively

• Solution-oriented mindset with the ability to identify opportunities for increased efficiency and compliance

• High level of professionalism and integrity, particularly when handling sensitive employee data and compliance matters

• Ability to resolve conflicts and conduct difficult conversations with directness and professionalism

• Ability to influence others and drive toward common goals across cross-functional teams

• Acute business acumen with the ability to connect HR records operations to broader business outcomes

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create Accountability

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range:

$69,500 - $104,300

The position is bonus eligible

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at [email protected] or call 410-579-3526 for other accommodation options.