Implementation Manager

Who we are

Rilla’s the leading conversation intelligence software for outside sales and service. Think HVAC, windows, real estate, and other sales people who talk to customers face to face.

They talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.

Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M sales people who work offline.

We’re growing 20% MoM, have dozens of customers including Fortune 500 companies, Net Revenue Retention above 170%, an NPS higher than the iPhone’s, and we are profitable!

We are one of the fastest-growing startups in the world right now and in history.

We’re backed by Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world.

And we’re a Cloud 100 Rising Star company.

The Implementation Manager

We’re building out a small team of extremely competent customer success professionals to accelerate world-class adoption of our product for our customers. This role is at the front-lines of our existing business pipeline, and is one of our largest drivers of growth. You will travel around the country, going onsite with key customers, and ensure that they are setup for success.

Success in this role is critical for driving one of our most important metrics, Net Revenue Retention, and serves as the perfect on-ramp for Customer Success or Account Management.

The main responsibilities include:

• Ensuring strong adoption in the first 90 days of the customer lifecycle.

• Helping customers drive the implementation with their company.

• Leading discussions with managers and sales reps onsite.

• Training managers, directors, VPs, GMs, and business owners.

• Building relationships with key stakeholders.

• Documenting success stories.

• And sometimes, running these sessions over Zoom.

Essentially, you get to travel the country, empower business leaders to supercharge their growth, and get paid to do so.

Who you are

• High energy. You love building relationships with strangers, are extremely extroverted, super friendly, and incredibly eager to drive impact within our customers organizations.

• A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.

• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.

• A team player. You love giving and receiving feedback and learning and growing as a team.

• Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.

• Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.

• Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency.You can memorize a script fast.

Benefits

• Travel the country with all expenses paid for (75% of the time).

• Stay in super-fly Airbnbs and hotels 🍾

• Top entry-level sales compensation.

• Career Growth. Given Rilla is a high-growth startup, this role has the opportunity to rise into the Customer Success Manager, Account Manager, or Account Executive positions within the Revenue team.