Capgemini

Global consulting, technology services, outsourcing

Record to Analyze Process Expert

Corporate Finance & FP&AUpdated on Nov 14

Full-timeGuatemala City, GuatemalaNo salary listedIn-person

About the Job

Requirements

More than 2 years of experience in operations, shared services, customer service, or business process management.
Strong knowledge of process execution and service delivery.
Experience working with key performance indicators, service-level agreements, and operational performance metrics.
Excellent written and verbal English.
Strong analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Office, especially Excel.
Ability to manage multiple priorities and meet deadlines in dynamic environments.
Strong customer orientation and commitment to quality.
Ability to take ownership and demonstrate leadership when needed.
Continuous-improvement mindset focused on operational excellence.
Attention to detail and commitment to process compliance.
Effective communication and stakeholder-management skills.
Ability to work independently and collaboratively.
Proactive approach to identifying and resolving operational challenges.
Commitment to delivering accurate, efficient, high-quality results.

Responsibilities

Execute and supervise processes according to established policies, procedures, and guidelines.
Ensure compliance with service-level agreements, quality standards, and operational metrics.
Provide timely and professional customer service.
Monitor process performance and make service-related decisions within the scope of the role.
Identify opportunities to improve process efficiency, quality, and effectiveness.
Collaborate with internal teams to resolve incidents and support operational objectives.
Analyze operational results and recommend improvements to optimize service delivery.
Support the implementation of best practices and continuous-improvement initiatives.
Take responsibility for assigned activities and contribute to team success.
Serve as a knowledge resource to support colleagues and ensure consistent process execution.
Manage teams averaging 15–20 full-time-equivalent employees while processing complex transactions and producing outputs.
Prepare revenue, cost, and profitability analyses; budgets and forecasts; working-capital and compliance analyses; liquidity analyses; interest and fee analyses; and foreign-exchange analyses.

Desired Qualifications

A bachelor's degree in Business Administration, Finance, Human Resources, Operations, or a related field.
Experience with enterprise resource planning systems, customer relationship management systems, or workflow-management tools.

Job Description

Asociado/a Senior de Procesos (Senior Process Associate)

Buscamos un/a Asociado/a Senior de Procesos altamente motivado/a y orientado/a al cliente para unirse a nuestro equipo. En este rol, serás responsable de supervisar procesos operativos, garantizar la excelencia en el servicio, alcanzar objetivos de desempeño e impulsar iniciativas de mejora continua, brindando soporte de alta calidad a nuestros clientes.

Responsabilidades principales

Ejecutar y supervisar procesos de acuerdo con las políticas, procedimientos y lineamientos establecidos.
Garantizar el cumplimiento de los Acuerdos de Nivel de Servicio (SLAs), estándares de calidad y métricas operativas.
Brindar un servicio al cliente excepcional de manera oportuna y profesional.
Monitorear el desempeño de los procesos y tomar decisiones relacionadas con el servicio dentro del alcance del rol.
Identificar oportunidades para mejorar la eficiencia, calidad y efectividad de los procesos.
Colaborar con equipos internos para resolver incidencias y apoyar los objetivos operativos.
Analizar resultados operativos y recomendar mejoras para optimizar la prestación del servicio.
Apoyar la implementación de mejores prácticas e iniciativas de mejora continua.
Asumir la responsabilidad de las actividades asignadas y contribuir al éxito del equipo.
Actuar como recurso de conocimiento para apoyar a colegas y asegurar una ejecución consistente de los procesos.

Requisitos

Licenciatura en Administración de Empresas, Finanzas, Recursos Humanos, Operaciones o carreras afines (deseable).
Más de 2 años de experiencia en operaciones, servicios compartidos, servicio al cliente o gestión de procesos de negocio.
Conocimiento sólido en ejecución de procesos y prestación de servicios.
Experiencia trabajando con KPIs, SLAs y métricas de desempeño operativo.
Excelente nivel de inglés, tanto escrito como verbal.
Fuertes habilidades analíticas, organizativas y de resolución de problemas.
Dominio de Microsoft Office, especialmente Excel.
Experiencia con sistemas ERP, CRM o herramientas de gestión de flujos de trabajo será considerada una ventaja.
Capacidad para gestionar múltiples prioridades y cumplir plazos en entornos dinámicos.

Lo que buscamos

Fuerte orientación al cliente y compromiso con la calidad.
Capacidad para asumir responsabilidades y demostrar liderazgo cuando sea necesario.
Mentalidad de mejora continua con enfoque en la excelencia operativa.
Atención al detalle y compromiso con el cumplimiento de procesos.
Habilidades efectivas de comunicación y gestión de stakeholders.
Capacidad para trabajar de forma independiente y colaborativa.
Enfoque proactivo para identificar y resolver desafíos operativos.
Compromiso con la entrega de resultados precisos, eficientes y de alta calidad.

Únete a nuestro equipo y contribuye a impulsar la excelencia operativa mediante un servicio excepcional, la mejora continua de procesos y la generación de resultados de valor para nuestros clientes.

General Responsibilities / Accountabilities:

Is responsible for managing teams of on average 15 -20 FTEs and processing more complex transactions and producing outputs in the following areas:

prepare Revenue Analysis, prepare Cost Analysis, prepare Profitability Analysis, prepare Budget and Forecast, prepare Working Capital Analysis, prepare Compliance Analysis, prepare Liquidity Analysis, prepare Interest and Fees Analysis, prepare FX Analysis.

Qualifications (Education/Experience/Certification):

Optional.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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