Sales Compensation Manager

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:
This position is focused primarily on Sales Compensation Administration. With significant autonomy, this position ensures complete, timely, and accurate maintenance and administration of Sales Compensation programs for all company-wide Sales Incentive Plans (“SIP”) and LPL Financial and Financial Institute Divisions (“FID”) channel advisor/credit union program compensation. This position is responsible for the operational management of the administration team of analysts and specialists who complete the daily, bi-weekly, semi-monthly, quarterly, and annual cycles to support all SIP and Sales Compensation activity. This position serves as a sales compensation administration expert resource on a broad range of highly complex issues with minimal direction and review. The role will also be involved in Sales Incentive Plan design/re-designs (15 to 25% of time).

Job Responsibilities:
Sales Incentive Administration Leadership

• Manage the administrative processing for all SIP plans and LPL Financial and FID channel advisor/credit union program compensation, ensuring quality, accurate, and timely delivery.
• Research and resolve sales incentive issues/escalations as well as system platform issues associated with sales incentive administration.  
• Assess business needs and sales performance and design and/or re-design Sales Incentive Plans.
• Drive team and system performance to ensure consistency and adherence to SIP, HR, company, and regulated policies and procedures, along with confidentiality and security.
• Hire, coach, develop, train, supervise, evaluate, and if necessary, terminate staff, to create an optimal environment that ensures delivery on department objectives and customer expectations.
• Promote and maintain an open and active communication methodology with interactive participation. Communicate in a proactive manner to staff about the status of work in progress and potential impacts to each other.
• Identify, design, and implement process improvement efforts to streamline processes, increase productivity and gain efficiencies to provide cost effective value to our customers. This includes establishing balance and control procedures for processes to ensure data is processed accurately and efficiently.
• Ensure quality business recovery plans for the department are in place and tested which includes thorough documentation of processes/systems/tools to ensure continuity and compliance.
• Takes initiative to proactively lead various compensation projects and processes as needed.

Stakeholder Collaboration

• Collaborates with sales leadership to obtain sales performance metrics/results for sales incentive administration to multiple, highly complex, diverse Sales areas.
• Collaborates with Finance teams to ensure accurate accounting of sales incentives and compliance with financial regulations.
• Work with HR partners and/or sales leaders to address any sales incentive-related inquiries from employees.
• Manage vendor relationships and collaborate with internal IT teams where applicable. 
• Participate in the annual sales incentive design/re-design process by collaborating closely with Compensation Consulting peers and sales leadership on design/re-design of Sales Incentive Plans.

System Administration

• Manage and maintain sales compensation software, systems, and tools.
• Lead implementation of any future system migrations to new vendor system/platform
• Implement system updates and upgrades to ensure continued efficient operations and compatibility with evolving business needs.
• Provide expert analysis, input, assessment, and assistance for all efforts with supporting technology for Sales Compensation with goal of ensuring optimal fit and quality for the SIP and Sales Compensation requirements of the organization.
• Must develop deep understanding of the technologies/systems/tools utilized to effectively administer Sales Compensation.

Reporting and Analysis

• Generate sales compensation reports to track sales compensation performance and spend, identify trends, and inform decision-making.
• Analyze sales data to assess the effectiveness of sales compensation plans and make recommendations for improvement.
• Develop dashboards and visualizations to communicate key compensation metrics to sales leadership.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in Human Resources, Finance, Business, Accounting, or equivalent work experience
• 7+ years progressively responsible work experience in sales compensation, payroll, accounting, and systems support
• Prior people management experience
• Prior experience in Sales Compensation Administration
• Knowledge and/or experience with sales commission schemes, draws, etc
• Knowledge and/or experience with various sales incentive technology/system platforms
• Prior experience with migrations/conversions to new system platform 
• Strong analytical skills, attention to detail with an emphasis on quality control of data, with demonstrated ability to problem solve and innovate. Confidence to recommend proposals and implement solutions, work under pressure, and balance multiple assignments and deadlines. 
• Ability to quickly learn TruStage’s organization, field and sales team structure, sales incentives and compensation, as well as an understanding of relevant accounting and administration systems, including systems which support sales incentives and compensation (ex: SAP Commissions/TrueComp, CaptivateIQ, Rep Info Center, Workday).
• Demonstrated ability to lead and manage large/complex projects
• Demonstrated ability to delegate work activities to multiple staff and deliver results through team effort
• Prior general leadership experience with an emphasis on mentoring and developing others
• Proven ability to communicate in person clearly and effectively and in writing to all levels of the organization and external customers
• Strong Microsoft Excel/spreadsheet skills required

Preferred Qualifications:

• 5+ yrs of management experience

• Insurance or Brokerage industry experience preferred
• Knowledge of Credit Union marketplace preferred
• Knowledge or experience with administering incentives for Financial Advisors preferred
• Working experience with CaptivateIQ and SAP Commissions/TrueComp system platform preferred
• Certified Compensation Professional (CCP) or Certified Sales Compensation Professional (CSCP) via WorldatWork preferred
• Prior experience in Sales Incentive Plan Design/Re-Design preferred

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If you’re ready to help make a difference, apply today.A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.