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Encora

Global digital engineering services provider

Senior AI Site Reliability Engineer

AI Application Engineering +1Confirmed live in the last 24 hours
Full-timeSan José Province, San José, Costa RicaNo salary listed

About the Job

Requirements

  • A bachelor's or master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  • Three to five years of relevant experience.
  • Strong programming skills in Python and Go, including experience building production-grade distributed systems.
  • Hands-on experience with large language models, natural language processing, and AI frameworks such as PyTorch, TensorFlow, LangChain, or Ray.
  • Experience with DevOps tools such as GitHub, GitLab, Jenkins, Jira, ArgoCD, and Artifactory, including API integrations.
  • Familiarity with secure software development, authentication, and access-control mechanisms.
  • Knowledge of cloud-native platforms and containerized environments, including Docker and Kubernetes.
  • Strong debugging and problem-solving skills.

Responsibilities

  • Design and deploy intelligent agent systems for enterprise workflows, including MCP integrations with DevOps tools such as GitHub, Jenkins, and Jira.
  • Build Python and Go services and APIs to integrate AI capabilities with enterprise platforms and systems.
  • Implement context augmentation, AI security guardrails, and evaluation pipelines to ensure reliable, safe, and high-performing AI solutions.
  • Develop observability solutions to monitor agent actions, usage, and anomalies while collaborating with cross-functional teams and documenting best practices.

Desired Qualifications

  • Experience building MCP services or similar AI integration frameworks.
  • Knowledge of AI security practices, including guardrails, adversarial testing, red teaming, and policy enforcement.
  • Exposure to AI evaluation frameworks and model benchmarking.
  • Experience with observability tools such as Prometheus, Grafana, ELK Stack, or OpenTelemetry.
  • Familiarity with retrieval-augmented generation, embeddings, and semantic search.
  • Contributions to open-source AI or DevOps projects.

About the Company

Encora

Global digital engineering services provider

Encora offers global digital engineering services, including software product engineering, cloud services, data science, and quality engineering. It works through nearshore and offshore teams in Latin America and India to provide cost-effective software development and IT consulting for industries like financial services, healthcare, retail, and technology. The company differentiates itself with a scalable global delivery model, access to large pools of software engineers, and backing from Advent International to support growth. Its goal is to help clients accelerate their digital transformation by delivering practical, scalable engineering services at a lower cost.

Company size
5,001-10,000
Company stage
Acquired
Total funding
$215M
Headquarters
Scottsdale, AZ
Founded
2003

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