Sézane

Direct-to-consumer Parisian fashion brand

Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

A passion for retail and commitment to satisfying customers through service and generosity.
Ability to guide a team by example with a proactive and composed approach.
Skill in supporting and developing team members to ensure optimal customer service; willingness to lead large teams.
Agility and a dynamic, positive approach to carrying out the role's missions.

Responsibilities

Make customers the priority and ensure optimal customer service.
Lead by example as the store's brand ambassador.
Suggest actions to make the customer experience memorable and unique.
Strengthen customer relationships through events.
Handle customer complaints and dissatisfaction to build customer satisfaction and loyalty.
Understand the sustainability policy to answer customer questions.
In markets with multiple stores, build relationships with Sézane and Octobre Store Managers to optimize commercial opportunities and customer service.
Identify talent, recruit and train employees, and implement succession plans.
Train Managers to ensure their teams deliver a distinctive customer service experience.
Manage, develop, and support teams, empowering team members to grow.
Coach the team consistently and identify training needs.
Create a positive and harmonious working environment and promote team synergy.
Communicate and follow the Head Office vision.
Promote the brand's commitments through inclusive actions.
Ensure product presentation complies with the brand's identity.
Participate in merchandising implementation and monitor its execution.
Offer customers an exciting and inspiring shopping experience.
Monitor and maintain the commercial standards of the store.
Monitor competitors.
Maintain the store, including managing and monitoring service providers and managing projects or works.
Plan and organize the store to anticipate needs.
Participate in defining staffing needs to meet customer expectations.
Manage stock appropriately.
Manage store operations and cash flows.
Ensure compliance with processes and implementation of brand strategy.
Maintain ongoing contact with Retail Management and headquarters on Marketing, HR, and Legal topics, and maintain a comprehensive view of the store.

Store Manager - Permanent - London (M/F)

Sézane · London, United Kingdom · Full-time · Posted 2026-04-14

Workplace: on_site

Department: Retail

Description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Store Manager (M/F) to contribute to the next chapter of Sézane’s journey in London.

Reporting to our UK General Manager, your missions will be the following:

Ensure a unique Customer experience:

Make the Customer the priority of the apartment to guarantee optimal Customer service;
Lead by example in the store by being the brand's first ambassador;
Be proactive in suggesting specific actions to make the Customer experience memorable and unique in your store (ownership);
Strengthen Customer relationships through various events;
Handle Customer complaints and dissatisfaction to satisfy and build loyalty with our Customers;
Know our sustainability policy to respond to Customers;
In markets with multiple stores, develop relationships with Sezane & Octobre Store Managers to optimize commercial opportunities and provide exceptional Customer service.

Manage large teams:

Identify talent, recruit and train by implementing succession plans;
Train Managers to ensure their teams deliver a unique Customer service experience;
Manage, develop, and support your teams by empowering them to help them grow;
Support the team through consistent coaching, identify training needs;
Create a positive and harmonious environment to create group synergy;
Convey and follow the Head Office vision;
Relay the brand's commitments through inclusive actions.

Ensure the Brand Image:

Ensure product presentation complies with Sezane's DNA;
Participate in merchandising implementation and ensure its monitoring;
Offer Customers an exciting and inspiring shopping experience;
Monitor and maintain the commercial level of the point of sale;
Ensure competitive monitoring;
Ensure the proper maintenance of the apartment: management & monitoring of service providers (flowers, books), project or work management.

Drive and optimize performance:

Plan and organize your point of sale to anticipate needs;
Participate in defining the necessary staffing to meet Customer expectations;
Ensure proper stock management;
Ensure proper management of operations and cash flows;
Ensure compliance with processes and deployment of brand strategy;
Maintain with the Retail Management, a permanent link with headquarters on Marketing, HR, Legal topics, ... and have a complete vision of your point of sale.

Requirements

Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity;
Through your posture and proactivity, you are a conductor in the field and like to guide your team by example;
You are skilled at supporting and growing your team members to ensure optimal customer service. You enjoy leading large teams;
We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now !

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Apply at Sézane

About the Company

Sézane

Direct-to-consumer Parisian fashion brand

Sézane is a direct-to-consumer French fashion brand offering women’s and men’s apparel, leather goods, accessories, shoes, and home decor with a Parisian-chic look, built on in-house design and vertically integrated production. It releases new collections monthly in limited quantities to create desire, and unsold items from past lines are sold twice yearly as Archives. About 90% of revenue comes from online sales, with Appartements stores providing intimate, home-like shopping experiences. Its strengths include skipping intermediaries, scarcity-driven drops, a global digital-native presence, immersive physical stores, and a strong sustainability and social mission (B Corp since 2021; eco-friendly materials and the DEMAIN program).

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Paris, France
Founded: 2013

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