Crisis Care Coordinator

NorthKey Community Care is seeking a Crisis Care Coordinator to join our team. This position will help individuals experiencing a mental health or behavioral health crisis. Schedule: Full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Location: 502 Farrell Drive, Covington, KY 41011. 

PERKS & PAY

• Salary:
  • With 1 yr experience: salary $37.648
  • Without 1 yr experience: wage $16.85/hr
• Potential for up to 12% contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days the first year)
• 10 Paid Holidays
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

QUALIFICATION REQUIREMENTS

• Bachelor’s Degree in an acceptable Behavioral Health field of study.
• At least one year of experience in the behavioral health field preferred.
• Relevant knowledge, training, and experience in the behavioral health field.
• Good written and verbal communication skills

JOB DUTIES

• Promote environmental and psychosocial health and maximize independence to improve and maintain lifelong well-being and functional status.
• Provide evidence-based care concerning complex cases of vulnerable individuals with a serious mental illness, serious emotional disturbance, chronic substance addiction, or developmental and/or intellectual disability.
• Effectively address functional challenges of individuals served.
• Identify and address risks and current or potential gaps in care in order to prevent unnecessary deterioration that could result in hospitalizations, emergency room visits, or loss of independence in vocational, academic, and/or social functioning.
• Complete requests for prior authorizations as indicated to provide necessary services.
• Participate in the development of an individualized interdisciplinary plan of care for individuals in need are care coordination.
• Provide education to clients to promote improved functioning and skills development.
• Assist with crisis response, including triage calls, assessing risk, safety planning, and coordination of appropriate services.
• Arrange transportation for clients, as clinically appropriate and in accordance with NorthKey policies, to facilitate access to medical and behavioral health appointments, court hearings, community resources, treatment services, and other necessary activities.
• Coordinate care during transitions between hospitals, correctional facilities, residential settings, and community-based services
• Provide outreach services to individuals who are recently discharged from the hospital and/or in crisis.
• Maintain frequent contact with clients and an ongoing caseload in order to assess risk and get clients access to resources.
• Complete initial and/or annual and other mandatory trainings as assigned related to care coordination and case management.
• Collaborate with other members of the care team involved in the client’s case.
• Maintain HIPAA compliance and client confidentiality.
• Educate client and/or families and significant others on resources to assist with identified needs.
• Adhere to organizational policies and procedures regarding documentation, training, and appropriate/timely services to clients.
• Contribute to a culture of safety and quality by using data to support decision-making, improve services, and ensure positive outcomes.
• Other duties as assigned.

IN RELATION TO ADMINISTRATION

• Adhere responsibly to all NorthKey policies and procedures.
• Adhere to confidentiality in all matters pertaining to client information.
• Maximize efficiency and effective use of time in maintaining accurate and punctual time reporting.
• Attend internal meetings relating to responsibilities and duties.
• Maintain a professional and business-like manner in dealing with all internal staff, Board members, state and governmental staff, sub-contractors and vendors of NorthKey.
• Represent NorthKey in a professionally appropriate manner.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided quality, evidence-based mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Join our team to help us fulfill our mission of Transforming Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities Services!