Vana

Mobile app-based micro-loans for the unbanked

Collections Representative

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeGuatemalaIn-person

About the Job

Requirements

At least one year of experience managing delinquent accounts through telephone collections for financial products.
High level of persuasion with clients.
Proficiency with digital tools such as WhatsApp Web, Messenger, Excel, and Word.
Experience with digitization and good writing and spelling.
At least the second year of university studies in Administration, Economic Sciences, or a related area is desired.

Responsibilities

Manage and promptly follow up on the portfolio of customers with outstanding loans.
Implement effective collection strategies and maintain assertive communication with customers to achieve recovery goals and help maintain a healthy portfolio.

Salary Range: 0 to 0 (Currency: GTQ) (Pay period: per-month-salary)

Vana es una fintech orgullosamente guatemalteca que utiliza la tecnología para facilitar el acceso a productos financieros a la población poco bancarizada. Actualmente, buscamos un gestor de cobranza que se encargue de gestionar y dar seguimiento oportuno a la cartera de clientes con créditos pendientes, implementando estrategias de cobranza efectivas y manteniendo una comunicación asertiva con los clientes, para alcanzar las metas de recuperación y contribuir a mantener una cartera saludable.

Requerimientos deseables

Educación mínima: 2do año de universidad en carreras de Administración, Ciencias Económicas o afines.
Experiencia de al menos 1 año manejando cartera en morosidad mediante cobros telefónicos de productos financieros.
Alto nivel de persuasión con clientes.
Dominio de herramientas digitales como WhatsApp Web, Messenger, Excel y Word.
Experiencia en digitalización y buena redacción/ortografía.

¿Qué puedes esperar de nosotros?

Salario base + atractivo esquema de comisiones.
Beneficios adicionales a los de ley como parqueo colaborativo.

¿Por qué unirte al equipo de Vana?

Trabajamos con pasión.
Rendimos con excelencia.
Somos transparentes.
Somos creativos y curiosos.
Nos adueñamos de nuestro trabajo para ser eficientes.

About the Company

Vana

Mobile app-based micro-loans for the unbanked

Vana is a Latin American fintech that provides micro-loans to people underserved by traditional banks, starting in Guatemala in 2017 and expanding to the Dominican Republic in 2022. Its main product is an Android app that lets users apply for small loans (Q200–Q2,500) in minutes, with cash pickup options for those without bank accounts. The company uses a credit model based on alternative data and machine learning to assess creditworthiness for customers with little or no formal history, and a tiered system rewards on-time repayment by increasing credit limits and lowering rates. Its goal is to expand financial inclusion by delivering accessible credit through a mobile platform and helping users build a credit history quickly without relying on traditional banks.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Guatemala City, Guatemala
Founded: 2018

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