Guest Service Associate – Housekeeping

Job Description

Prime Function:

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Qualifications

• Minimum Higher Secondary (12th Pass) or equivalent education
• Diploma or Certificate in Hotel Management or Housekeeping (preferred)
• Prior experience in housekeeping operations or guest service roles (advantageous)
• Strong attention to detail and commitment to quality standards
• Excellent communication and interpersonal skills with the ability to interact professionally with guests and colleagues
• Proficiency in English for effective communication
• Solid understanding of housekeeping equipment, cleaning chemicals, and safety procedures
• Physical stamina and ability to perform manual tasks efficiently in a fast-paced environment
• Strong time management and organizational skills
• Team-oriented mindset with a positive and professional attitude
• Ability to follow instructions, procedures, and brand standards consistently
• Problem-solving abilities and resilience in handling guest requests and operational challenges
• Reliability and punctuality with a commitment to maintaining high performance standards

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.