Front Office Manager

• Lead, motivate, and inspire team members to consistently deliver exceptional service and exceed guest expectations.
• Provide ongoing coaching, training, and development to ensure team members have the knowledge and resources necessary to perform their roles effectively.
• Set clear performance expectations, provide regular feedback, and address performance concerns in a timely and constructive manner.
• Maintain a visible presence throughout the property and support the team during peak periods and high-volume operations.
• Ensure prompt, courteous, and efficient service while maintaining ROOST’s welcoming and hospitable atmosphere.
• Respond to guest concerns and service recovery opportunities promptly and professionally, working toward thoughtful and effective resolutions.
• Foster a guest-centric culture that encourages proactive engagement, personalized interactions, and attention to detail.
• Identify opportunities for team development and career advancement while providing coaching and mentorship to support professional growth.
• Foster a positive work environment built around teamwork, communication, accountability, respect, and mutual support.
• Partner with property leadership to continuously identify opportunities to improve operations, enhance the guest experience, and drive revenue.

• Oversee daily Front Office operations and ensure opening, closing, and daily operational procedures are completed accurately.
• Serve as the primary operational point of contact for Front Desk Agents and provide hands-on leadership throughout daily shifts.
• Monitor, train, and supervise Front Desk team members, ensuring established procedures and service standards are consistently followed.
• Oversee operational tasks associated with arrivals, departures, extended stays, and weekly stays.
• Review reservations and guest profiles to ensure requests, preferences, and special accommodations are properly documented and fulfilled.
• Create and post invoices and assist with reservation auditing, billing, and general accounting-related responsibilities.
• Assist with monitoring A/R aging and resolving outstanding billing matters.
• Work closely with Housekeeping to monitor room readiness, quality control, cleanliness, and adherence to ROOST standards.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to resolve guest concerns and ensure seamless communication.
• Assist with the development, implementation, and ongoing improvement of Front Office SOPs and operational procedures.
• Monitor daily operations for opportunities to streamline processes, improve efficiency, and elevate the guest experience.

• Oversee daily Food & Beverage operations, including café, market, and dining areas.
• Ensure proper setup, service flow, presentation, cleanliness, and organization throughout all Food & Beverage spaces.
• Maintain high standards of hospitality and service while ensuring a consistent guest experience.
• Monitor inventory levels for café, market, and operational supplies and coordinate ordering as needed.
• Ensure compliance with applicable food safety regulations, sanitation requirements, and health codes.
• Conduct routine inspections and address operational or sanitation concerns promptly.
• Partner closely with culinary and kitchen teams to coordinate food preparation, timing, and service.
• Ensure seamless communication and collaboration between Front of House and Back of House teams.
• Conduct ongoing training related to service standards, menu knowledge, product offerings, and Food & Beverage procedures.
• Identify opportunities to improve service, increase efficiency, and support Food & Beverage revenue.

• 3+ years of hospitality operations experience, preferably within a hotel, extended-stay, lifestyle hospitality, or Food & Beverage environment.
• Previous supervisory or management experience required.
• Experience overseeing Front Office operations; Food & Beverage management experience strongly preferred.
• Strong understanding of guest service standards and hospitality operations.
• Demonstrated ability to lead, coach, motivate, and develop teams.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and remain composed in a fast-paced environment.
• Strong attention to detail with a proactive and solutions-oriented approach.
• Experience with hotel property management systems, reservation systems, and operational technology preferred.
• Familiarity with hotel billing, invoicing, A/R, and basic financial procedures preferred.
• Working knowledge of food safety, sanitation, and health department standards.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Compensation Range 65000 - 70000 USD