Full-Time

Support Engineer

Confirmed live in the last 24 hours

CircleCI

CircleCI

201-500 employees

Automates code testing and deployment

Consumer Software
Enterprise Software

Junior, Mid

Remote in UK

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Kubernetes
Microsoft Azure
Git
Docker
AWS
iOS/Swift
Linux/Unix
Google Cloud Platform
Requirements
  • 2+ years of technical product support or engineering
  • Experience working directly with customers to debug common errors
  • Ability to tie business problems to technical solutions and understand technology value propositions
  • Demonstrated capacity to quickly absorb new concepts and technologies
  • A decent amount of time using and scripting *nix
  • Familiarity with Git in general and ideally GitHub in particular
  • Strong ops/infrastructure knowledge, especially networking and security
  • Great relationship building skills and a good people person
  • Outstanding written and oral interpersonal skills
  • You believe that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers. We don't oversell at CircleCI
  • Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
  • Ability to fix networking issues that may prevent communication between different components
  • Knowledge of Docker or Linux containers in general
  • Knowledge of Kubernetes in general
  • Knowledge of iOS application testing and code signing
  • Experience using and automating a major IaaS like AWS, GCP, or Azure
  • Familiarity with deploying and debugging distributed systems
Responsibilities
  • Work closely with our customers to help them resolve tickets
  • Be creative and scrappy in solving customer technical problems and answering customer questions
  • Build standard methodologies for technical troubleshooting across different technologies, and author Knowledge Articles that contribute to our self-serve support portal
  • Be the customer's voice and use customer feedback to help Product and Engineering improve the product
  • Become a champion of the CircleCI solution
  • Participate in on-call rotation

CircleCI provides continuous integration and continuous delivery (CI/CD) solutions that help engineering teams automate the testing and deployment of code. The platform allows users to streamline their software development process, ensuring that every code change is tested and deployed efficiently. CircleCI offers both cloud-based and on-premises services, allowing businesses to choose the deployment model that fits their needs. Unlike many competitors, CircleCI integrates easily with existing development tools and workflows, making it accessible for teams of all sizes. The company's goal is to enable faster product releases and improve software quality by reducing the time and effort required for development, ultimately helping clients deploy code with confidence.

Company Stage

Series F

Total Funding

$306.4M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-31%

2 year growth

-44%
Simplify Jobs

Simplify's Take

What believers are saying

  • CircleCI's new release orchestration feature enhances risk-free deployment capabilities.
  • Growing demand for automated rollback features aligns with CircleCI's recent updates.
  • Increased adoption of Kubernetes and Amazon SageMaker boosts CircleCI's platform appeal.

What critics are saying

  • Competition from GitHub Actions is increasing in the CI/CD market.
  • Security vulnerabilities in third-party integrations pose potential risks for CircleCI.
  • Recent outages in CircleCI's cloud services may lead to customer dissatisfaction.

What makes CircleCI unique

  • CircleCI offers both cloud and on-premises CI/CD solutions for flexibility.
  • CircleCI integrates seamlessly with existing development tools and workflows.
  • CircleCI's platform supports Kubernetes and Amazon SageMaker for modern development.

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Benefits

Working remotely at CircleCI - Whether it’s a peaceful home or a house full of kids, roommates, or pets, your office can be where you need it. CircleCI has been a remote-first company since the beginning. We’ll ensure you stay well-connected with your teammates every day through tools like Zoom, Slack, Confluence, Google Suite, and GitHub. We also provide a home office stipend to help you do your best work.

Health and wellness - Regardless of location, we prioritize the health and wellness of our employees and their families. In addition to unlimited PTO, we offer generous parental leave and benefits that can cover employees and dependents up to 100%. We also offer quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents.

Professional development - At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Udemy is available for on-demand learning and we offer an annual stipend for personal development outside of CircleCI. Your continued professional development is important to us because it’s important to you.