Full-Time

Support Engineer

Confirmed live in the last 24 hours

CircleCI

CircleCI

201-500 employees

Automates code testing and deployment

Consumer Software
Enterprise Software

Junior, Mid

London, UK

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Git
Requirements
  • 2+ years of technical product support or engineering
  • Experience working directly with customers to debug common errors
  • Ability to tie business problems to technical solutions and understand technology value propositions
  • Demonstrated capacity to quickly absorb new concepts and technologies
  • A decent amount of time using and scripting *nix
  • Familiarity with Git in general and ideally GitHub in particular
  • Strong ops/infrastructure knowledge, especially networking and security
  • Great relationship building skills and a good people person
  • Outstanding written and oral interpersonal skills
Responsibilities
  • Work closely with our customers to help them resolve tickets
  • Be creative and scrappy in solving customer technical problems and answering customer questions
  • Build standard methodologies for technical troubleshooting across different technologies, and author Knowledge Articles that contribute to our self-serve support portal
  • Be the customer's voice and use customer feedback to help Product and Engineering improve the product
  • Become a champion of the CircleCI solution
  • Participate in on-call rotation

CircleCI provides continuous integration and continuous delivery (CI/CD) solutions that help engineering teams automate the testing and deployment of code. The platform allows users to streamline their software development process, ensuring that every code change is tested and deployed efficiently. CircleCI offers both cloud-based and on-premises services, giving clients the flexibility to choose the deployment model that fits their needs. Unlike many competitors, CircleCI integrates easily with existing development tools and workflows, making it accessible for teams of all sizes, from startups to large enterprises. The company's goal is to enable faster product releases and improve software quality by reducing the time and effort required for development, ultimately allowing engineering teams to focus on more critical tasks.

Company Stage

Series F

Total Funding

$306.4M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-31%

2 year growth

-44%
Simplify Jobs

Simplify's Take

What believers are saying

  • CircleCI's continuous innovation, such as the release orchestration feature, demonstrates its commitment to improving developer experience and efficiency.
  • The company's strategic partnerships and support for technologies like Kubernetes and Amazon SageMaker expand its capabilities and market reach.
  • Offering a free tier attracts new users, potentially converting them into paying customers as their needs grow.

What critics are saying

  • The competitive CI/CD market requires CircleCI to continuously innovate to maintain its edge.
  • Dependence on subscription and overage fees could be a vulnerability if clients find more cost-effective solutions.

What makes CircleCI unique

  • CircleCI's dual deployment model, offering both cloud and on-premises solutions, provides flexibility that many competitors lack.
  • The platform's seamless integration with existing development tools and workflows makes it highly adaptable and user-friendly.
  • CircleCI's recent feature, CircleCI releases, enhances release orchestration, providing developers with automated rollback capabilities and end-to-end visibility, setting it apart from other CI/CD platforms.

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Benefits

Working remotely at CircleCI - Whether it’s a peaceful home or a house full of kids, roommates, or pets, your office can be where you need it. CircleCI has been a remote-first company since the beginning. We’ll ensure you stay well-connected with your teammates every day through tools like Zoom, Slack, Confluence, Google Suite, and GitHub. We also provide a home office stipend to help you do your best work.

Health and wellness - Regardless of location, we prioritize the health and wellness of our employees and their families. In addition to unlimited PTO, we offer generous parental leave and benefits that can cover employees and dependents up to 100%. We also offer quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents.

Professional development - At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Udemy is available for on-demand learning and we offer an annual stipend for personal development outside of CircleCI. Your continued professional development is important to us because it’s important to you.