In PersonRequired in-person five days a week, Monday through Friday.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
Have 2–3 years of professional IT support experience, preferably within a creative agency, production house, or similar fast-paced industry.
Hold active CompTIA A+ and CompTIA Network+ certifications.
Have deep knowledge of macOS and Windows troubleshooting.
Have a strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting.
Be able to explain technical concepts to non-technical creative professionals with patience and clarity.
Responsibilities
Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS and Windows workstations.
Install, configure, and troubleshoot software used by different departments throughout the company.
Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups.
Manage deployment, imaging, and hardware repair of laptops, desktops, and peripherals, including Wacom tablets and monitors.
Set up and troubleshoot conference room technology for client pitches.
Lead IT orientation for new hires and ensure hardware, software, and access permissions are ready on their first day.
IT Technician
Situation Group · New York, United States · Full-time · Posted 2026-10-20
Salary: USD 65,000–85,000
Workplace: on_site
Department: Situation Group
Description
Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks IT Technician to provide day to day desktop and network support. This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day.
What You’ll Do
We are looking for a dynamic, detail-oriented IT Technician to join our fast-paced digital-first advertising agency specializing in live events. In this role, you will be the first contact of our IT operations, ensuring that our designers, account managers, and executives have the seamless technology they need to meet tight deadlines.
The ideal candidate has a "no task too small" attitude, thrives in a high-pressure environment, and is equally comfortable troubleshooting a Windows server as they are clearing up stubborn printer jams.
Our office is located in midtown Manhattan. This role is required to be in-person 5 days a week (Mon-Fri).
Sample Day-to-Day Responsibilities
Cross-Platform Support: Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations.
Software Management: Install, configure, and troubleshoot various software used by different departments throughout the company.
Network Maintenance: Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups.
Hardware Lifecycle: Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.).
AV & Presentation Support: Set up and troubleshoot conference room technology for high-stakes client pitches.
Onboarding: Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1.
Requirements
Experience: 2–3 years of professional IT support experience, preferably within a creative agency, production house, or similar fast-paced industry.
Certifications: Active CompTIA A+ and CompTIA Network+ certifications are required.
OS Expertise: Deep knowledge of macOS and Windows troubleshooting.
Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting.
Communication: Ability to explain technical concepts to "non-techy" creative professionals with patience and clarity.
Benefits
We offer a competitive base salary and a range of benefits and perks:
Salary range: $65,000 - $85,000 per year, commensurate with experience
Health care plan (medical, dental and vision)
Retirement plan with employer match
Life and disability insurance
Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
Paid family leave
Cold brew coffee, snacks and fresh fruit
Wellness resources
Special access to New York City’s arts and entertainment scene
We have been honored for our commitment to our team with workplace awards from Crain’s, Best Companies Group, Cynopsis, Digiday, and Fortune.
Our Company
Situation Group is a digital-first collective of award-winning advertising agencies. We partner with leading entertainment, education and mission-driven brands, including WICKED on Broadway, The Metropolitan Opera, Columbia University, and No Kid Hungry.