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Angkas

On-demand motorcycle ride-hailing and delivery platform

Incubation Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeMakati, Metro Manila, PhilippinesNo salary listedHybrid

About the Job

Requirements

  • Have 3–5 years of experience in marketing, customer/user lifecycle management, growth, or a related field, ideally helping new customers or partners succeed early in a marketplace, subscription service, gig-economy platform, or app-based business.
  • Have a track record of using data to investigate why a problem is occurring before proposing a solution.
  • Have experience with tools that send automated communications to users based on their behavior.
  • Collaborate effectively with product, operations, and data teams.
  • Communicate clearly and confidently in writing and in person.
  • Show interest in understanding what motivates people earning income through flexible, independent work and how to support them.

Responsibilities

  • Design and manage a step-by-step program to help new riders build confidence, develop good habits, and achieve consistent earnings during their first month.
  • Set achievable milestones for new riders from completing their first successful trip to becoming a regular, dependable earner.
  • Analyze rider behavior and performance data to identify where new riders struggle or drop off, and design targeted solutions.
  • Develop and manage communications, including in-app messages, notifications, and other content, to motivate and guide new riders through their early weeks on the platform.
  • Collaborate with the Product team to improve in-app features that help new riders succeed, including guided walkthroughs, earnings tools, and progress tracking.
  • Work with the Operations team to ensure the onboarding experience, including training, orientation, and local support, is consistent and effective across locations.
  • Partner with the Data team to track key performance indicators, measure program success, and refine the new rider journey based on results.
  • Coordinate with the rider community and support programs to connect new riders with mentorship, peer support, and other resources.

Desired Qualifications

  • Experience in the Philippine market is a strong plus.
  • Familiarity with ride-hailing, delivery, or similar platforms is helpful but not required.

About the Company

Angkas

On-demand motorcycle ride-hailing and delivery platform

Angkas operates a mobility platform in the Philippines that combines motorcycle ride-hailing and on-demand delivery in one app. It matches riders in real time via GPS, enabling passenger trips, city-to-city package delivery, and business logistics for partners. It differentiates itself through a focus on safety, reliability, and expanding services, building a large rider network across major cities. Its goal is to reduce urban congestion by offering fast, flexible mobility and last-mile delivery while creating flexible income opportunities for riders.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Makati, Philippines
Founded
2016

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