Diptyque

Parisian luxury fragrance house and candles

Brand Ambassador

Retail SalesConfirmed live in the last 24 hours

Full-timeEtobicoke, Toronto, ON, Canada

About the Job

Requirements

Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Beauty and Fragrance Industry;
Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Responsibilities

Enhance the client experience
Greets and welcomes clients throughout all areas of the store
Connects with clients in a genuine and meaningful way
Provides clients advice and knowledge that they may not have realized they needed
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge
Recommends merchandise based on expert product knowledge and client preferences
Graciously takes returns and offers options based on client’s needs
Takes an omnitude approach to identify and recommend merchandise across all channels
Utilizes selling tools and store technology to sell across all channels effectively
Promotes benefits of the AYS program
Achieves personal sales and boutique KPI goals
Cultivate and grow client base
Cultivates the client relationship through personalized connection
Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clients
Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships
Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
Proactively utilizes mobile devices and selling technology to communicate with clients and expand business
Champion operational excellence
Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
Follow and implement company policies and procedures
Completes daily opening/closing checklists
Contribute to team success
Partners with others to provide the best client experience
Actively creates a positive work environment through teamwork and collaboration
Maintains positive working relationships throughout the company

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

The Brand Ambassador will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

RESPONSISBILTIES

Enhance the client experience

• Greets and welcomes clients throughout all areas of the store

• Connects with clients in a genuine and meaningful way

• Provides clients advice and knowledge that they may not have realized they needed

• Makes every client interaction a personal and seamless experience

• Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

• Educates self and client on merchandise, events, promotions, policy and services

• Demonstrates expert styling and brand knowledge

• Recommends merchandise based on expert product knowledge and client preferences

• Graciously takes returns and offers options based on client’s needs

• Takes an omnitude approach to identify and recommend merchandise across all channels

• Utilizes selling tools and store technology to sell across all channels effectively

• Promotes benefits of the AYS program

• Achieves personal sales and boutique KPI goals

Cultivate and grow client base

• Cultivates the client relationship through personalized connection

• Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clients

• Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships

• Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary

• Proactively utilizes mobile devices and selling technology to communicate with clients and expand business

Champion operational excellence

• Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)

• Follow and implement company policies and procedures

• Completes daily opening/closing checklists

Contribute to team success

• Partners with others to provide the best client experience

• Actively creates a positive work environment through teamwork and collaboration

• Maintains positive working relationships throughout the company

REQUIREMENTS

• Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus

• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results

• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;

• Industry awareness and strong business acumen;

• Strong verbal and written communication skills and excellent organizational skills;

• Passion for the Beauty and Fragrance Industry;

• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Diptyque is committed to diversity in all its forms and considers each application carefully.

About the Company

Diptyque

Parisian luxury fragrance house and candles

Diptyque is a luxury fragrance and home-scent brand that started in Paris in 1961. It began as a chic shop selling fabrics and decorative items and grew into a label known for scented candles and eau de toilette. Its products work by combining traditional craftsmanship with scent design: candles release distinctive aromas when lit, and perfumes blend notes to create a signature fragrance. The brand differentiates itself through its artistic heritage, long-running story, and Parisian aesthetic—born from designers and artists, not just a mass-market label—and by maintaining a strong sense of identity tied to textiles, travel-inspired scents, and refined packaging. Diptyque aims to offer high-quality, story-driven fragrances and home scents that complement a sophisticated lifestyle, while expanding its global presence and preserving the founders’ creative vision.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Paris, France
Founded: 1961

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