Hancock Whitney

Traditional and online banking, financial services

Floating Teller

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeGonzales, LA, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
At least 6 months of cash-handling, retail, or teller experience is required.
Must comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Must be able to work financial center hours, including weekends and evenings, and travel as required.
Must be able to work under stress and meet deadlines.
Must be able to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation where feasible without undue hardship.

Responsibilities

Deliver accurate, timely, and personalized client interactions, resolving problems and mitigating risk.
Handle client transactions, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build and maintain client relationships through personalized interactions in person and outbound phone calls.
Educate clients about mobile, online, and ATM banking to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining balancing standards.
Follow risk management, compliance, and security standards to maintain operational and financial soundness.
Maintain professional appearance and demeanor and keep the workstation organized.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.

Desired Qualifications

Previous sales and referral experience is strongly preferred.

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ESSENTIAL DUTIES & RESPONSIBILITIES:

Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Uphold professionalism standards, including appearance, demeanor, and workstation organization.
Actively manage the lobby by greeting, engaging, and directing client traffic.
Perform research, special projects, and other duties as assigned by management.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

High School diploma or GED required.
6 months of cash-handling, retail, or teller experience required
Previous sales and referral experience strongly preferred.
Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

About the Company

Hancock Whitney

Traditional and online banking, financial services

Hancock Whitney is a regional bank with more than $35 billion in assets that serves Mississippi, Alabama, Florida, Louisiana, and Texas, plus loan offices in Nashville and Atlanta. It offers traditional and online banking, commercial and small-business banking, private wealth, trust and investment services, healthcare banking, and mortgage lending, delivered through its offices and online platforms. The bank emphasizes its long history and core values—honor and integrity, strength and stability, commitment to service, teamwork, and personal responsibility—as part of what sets it apart. Its goal is to be a trusted financial partner that helps people reach their financial goals and supports local communities while growing the business in a balanced, stable way.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Gulfport, MS
Founded: 1899

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